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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,022 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,022 Reviews of Hendrick Lexus Northlake

January 17, 2023

Went to dealership and worked with Veneris Harris and received nothing less than superb-customer service. We had to go thru the process of ordering my vehicle from the factory to the final delivery at de More

by mtsoag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Mtsoag, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Harris as he helped you navigate the journey of ordering a new vehicle! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

January 17, 2023

Great experience. Has always been my #1 dealership. Always very clean and will do the best they can. More

by Tatebowman124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Rostam Rafie, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Tate, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Jackie and are thrilled to congratulate you on your new vehicle. Thank you for being part of our Hendrick Lexus Northlake family!

January 17, 2023

Lucian and Ted as service by advisor have to be the finest most professional in the business. They sincerely care about you and make sure everything is right. This is a top notch dealership and the ser More

by George.lochen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Ted Funk
Feb 02, 2023 -

Hendrick Lexus Northlake responded

George, thank you so much for taking the time to share about your service experience with Lucian, Ted, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words as they perfectly represent the Hendrick Lexus culture! Thank you for being part of our Hendrick Lexus Northlake family!

Feb 04, 2023 -

George.lochen responded

You are welcome and you’re service is appreciated.

January 17, 2023

Charles’ welcoming demeanor and knowledge of service were amazing! As a certified etiquette coach, I always expect the highest level of customer service and that’s exactly what I received at Hendrick Lexus o More

by Courtney S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Courtney, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and are blown away by your kind words. Thank you for your loyalty!

January 16, 2023

Great experience and our salesman was great to work with. Extremely knowledgeable and kept us updated on the whole process of ordering our new Lexus. More

by Pam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Pam, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Robert as he helped you navigate the journey of ordering a new vehicle! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

January 15, 2023

Jackie was incredibly helpful and also patient with me in making my decision. The whole experience was extremely pleasant. More

by Michelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Michelle, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 15, 2023

Eddie was an awesome service advisor and I recommend him 100 percent to anyone getting service at Hendrick Lexus Northlake More

by deandrethoward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Eddie Hart
Jan 15, 2023 -

deandrethoward responded

Eddie was awesome

Feb 01, 2023 -

Hendrick Lexus Northlake responded

Deandre, thank you so much for your 5-Star rating of Eddie and our team at Hendrick Lexus Northlake! We truly appreciate your recommendation and look forward to serving you again during your next visit!

January 13, 2023

Courteous, very professional, great customer service, I’ve been doing business with Hendrick Lexus for many years More

by cindyquery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Cindy, thank you so much for taking the time to share about your experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Hussain. Thank you for being part of our Hendrick Lexus Northlake family for years!

January 12, 2023

Great experience! This is a very well organized dealership. Hussain Amir was amazing to work with and is a very laid back well knowledgeable guy. He made my buying pro More

by Ebrent
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Ebrent, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Hussain and our team and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 10, 2023

Always an awesome experience when I come to Hendrick Lexus Northlake. I had a light come on the dash and stopped by without an appointment to inquire what the light meant. Omar was my service associate, More

by swynnrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Swynnrn, thank you so much for taking the time to share about your service experience with Omar and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words about Omar's commitment to providing the Lexus experience. Your safety is our number one priority! Thank you for being part of our Hendrick Lexus Northlake family!

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