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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,097 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,097 Reviews of Hendrick Lexus Northlake

February 25, 2025

Excellent service and support every time I visit Hendrick Northlake, they keep my Lexus RX in tip top shape. Welcoming team, easy to work with, Garrett Crossman is a topnotch service advisor, very helpful, More

by dennyabbey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Denny, thank you so much for taking the time to share about your service visit with Garrett and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

February 24, 2025

Everyone was great from the time I walked in the door to leaving! Whitney (our salesperson) and Todd were both fantastic and great to work with! They went above and beyond to ensure this was seamless proces More

by smreinhardt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, Eddie Hart, Whitney Suarez
Mar 02, 2025 -

Hendrick Lexus Northlake responded

S. Reinhardt, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Whitney, Todd, and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

February 24, 2025

Garrett Crossman was very helpful with my car issue. He gave me a clear description of what needed to be done and it was done in a timely manner. He also communicated with me along the way. Thank you More

by LBarry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Feb 28, 2025 -

Hendrick Lexus Northlake responded

L. Barry, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 23, 2025

I have had the pleasure of taking my wife’s Lexus to the Northlake location for over a year now. Everything from a new transmission in her old car to the 6 month service/inspection in her new car. Eddie a More

by MSRN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Lorenzo Mendez
Mar 02, 2025 -

Hendrick Lexus Northlake responded

MSRN, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to sharing your kind words with our service team. Thank you for being part of our Hendrick Lexus Northlake family!

February 23, 2025

Great service from Omar Licout. Had loaner available. Answered all my questions regarding the service. Went to lunch with my wife locally, after lunch her vehicle was ready. Thank More

by tsbgtb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Mar 02, 2025 -

tsbgtb responded

No worries. Appreciate the service

February 22, 2025

Nap took excellent care of us! He answered all of our questions and helped us find the right vehicle for us! He went above and beyond! More

by Lataneh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Feb 26, 2025 -

Hendrick Lexus Northlake responded

Latane, thank you so much for taking the time to share about your recent sales visit with Nap and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback and congratulations on your new vehicle!

February 21, 2025

Service department was top notch to deal with. Highly recommend Eddie Hart in the service department. More

by jessruss84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Jess, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 21, 2025

Brock Ward and his team were extremely knowledgeable and was able to get my car serviced exactly as requested. The team was patient and very helpful. Will be a returning customer. Thanks again Brock! More

by rakyaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian, Brock Ward
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Rakyaw, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

February 21, 2025

Vinny was extremely helpful and was able to locate the vehicle choice. He was kept me updated during the whole process and was very knowledgeable. We were able to purchase the vehicle with ease and phen More

by rakyaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Rakyaw, thank you so much for taking the time to share about your recent experience with Vinny and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family

February 20, 2025

We purchased a used vehicle from Hendrix Lexus Northlake. Harris Veneris located vehicle for us and completed our purchase most satisfactorily. We recommend Northlake Lexus and Harris Veneris for new car or More

by jackieveneris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Feb 23, 2025 -

Hendrick Lexus Northlake responded

Jackie, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Harris provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and thank you for being part of our Hendrick Lexus Northlake family!

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