Heiser Toyota - Service Center

Tom was my advisor I didn’t have an appointment but he still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. More

Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More

Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More

Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

I went and got an oil change and tire rotation. I was told that it was going to take an hour to an hour and a half but it took over two hours. I’m not sure that it is worth the free oil change. I was told that it was going to take an hour to an hour and a half but it took over two hours. I’m not sure that it is worth the free oil change. More

Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More

Lori was great. She let me know the quote for various repairs that I might need. It was late afternoon and she had a great attitude. Will be back for other servic She let me know the quote for various repairs that I might need. It was late afternoon and she had a great attitude. Will be back for other services. It was good that the dealership sent me coupons. More

I was courteously treated during my entire 3 hours at the very busy service department. Vincent kept me informed about what added service was advisable without pressuring me to proceed with it. He also adv very busy service department. Vincent kept me informed about what added service was advisable without pressuring me to proceed with it. He also advised what would best be done at the time of my next visit about a year from the visit for my low mileage 2015 Sienna. I will be back to this service shop soon with our other Toyota. More

Friendly staff, nice waiting area, enjoy getting the free car wash. Great updates on my car. car wash. Great updates on my car. More

Had my oil changed in December. two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car to two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car towed in to get fixed. Turned out they said it was a faulty gasket on the oil filter. They fixed it and I went on my way. It cost me 15 bucks for the tow and a ride to pick up the car. Mostly an inconvenience: it happens. Was hoping for a ride from the dealership to pick the car up, but apparently they dont go out that far, and maybe a credit for the tow, but its all good. Still satisfied overall with service from Heiser, especially the attention Matt gives on what I need done and explanations on my questions. Keep up the good work! More