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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,876 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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3,876 Reviews of Heiser Toyota - Service Center

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January 12, 2025

Front staff are rude and not even greeting and giving attitudes. Please work on that More

by maivshawj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2025

Background : We bought our 2022 Corolla Hybrid as “brand new“ at Heiser Toyota in October 2021. As part of our purchase, Toyota provides two complementary years of “Toyota Care“ which is essentially oil ch More

by Luchta65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

He was very helpful and considerate. I would recommend him to anyone who has car issues. More

by Worthington Hortman Jr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Heiser Toyota responded

Worthington, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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January 10, 2025

Vincent is a great representative for Heiser! He gave me the best service I ever had. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Heiser Toyota responded

Mark, Thank you for your very kind review. Vincent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

Took about 3 hours for a tire rotation and alignment. Said it was going to take an hour and a half. More

by MEIERK87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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January 10, 2025

I haven’t ever really been impressed with this service center. My first two experiences were not good. This last experience was fine, but the service took much longer than I was told it would. When I was More

by yoceti4189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Good service and wonderful people clean facilities and fast service not hard to make appointments More

by Teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Teddy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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January 10, 2025

Good, fast service. Clean waiting room with great internet and coffee. Team was friendly and efficient. More

by SAMUEL.KARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Heiser Toyota responded

Thank you for your very kind review, Samuel. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

Very quick and easy setting up the appointment, dropping off the car, and picking it up. Clear communication. More

by AHMED.JIHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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January 09, 2025

Very accommodating of my special requests. Work done proficiently and professionally. Service person was very courteous. More

by SHARON.KLIEGMAN
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience, Sharon! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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