Heiser Toyota

After having a bad experience with my local dealership I setup an appointment with Heiser (an hour from home) from scheduling the appointment, working with the Service agent, Tommy, and the final interactio setup an appointment with Heiser (an hour from home) from scheduling the appointment, working with the Service agent, Tommy, and the final interaction with the cashier every interaction left me with a positive feeling for Heiser and once again for Toyota. Tommy provided daily updates on what they were working on or parts that they were waiting on, which was very much appreciated! Tommy also was aware of our extended warranty and submitted the appropriate requests for coverage (I note this because it was not the case with our local dealership) The service department resolved all our concerns. I would highly recommend Heiser for Toyota Service! More

It was very nice and friendly and quick, I had an appointment and they took me in right away! appointment and they took me in right away! More

Jason and Colt were extremely helpful during this process. I was a loyal Ewald customer until their service center installed my brakes on my Jeep backwards and were very awful to me while they fixed process. I was a loyal Ewald customer until their service center installed my brakes on my Jeep backwards and were very awful to me while they fixed their mistake, so I was very anxious about finding a new dealership to trust, but Jason and Colt were very straightforward and answered my millions of questions since I was leasing for the first time. I am so happy with the car, and Jason has reached out since to make sure that everything was going well with the car! Great customer service, I will be sticking with you guys for my next car, and I’ll be pointing other family members who are in love with my new car right to Jason and Colt! They truly exceeded expectations! More

I came in for my scheduled appointment. I was treated professionally and courteous. They finished the job in a timely fashion. I was treated professionally and courteous. They finished the job in a timely fashion. More

Jordon knows how to make it happen! He had no control over the bottleneck in the finance department and he handled it well and we were both patient with him as he was patient with us on He had no control over the bottleneck in the finance department and he handled it well and we were both patient with him as he was patient with us on the sale. We were surprised that you didn’t have more than one back up for finance. More

Very efficient. Highly informative and respectable. The team of employees there are so kind. I would recommend to family and friends 10/10. Extremely satisfied with Highly informative and respectable. The team of employees there are so kind. I would recommend to family and friends 10/10. Extremely satisfied with my new vehicle. More

Very pleasant, understanding your needs. Did not get harassed on buying another vehicle. Works with you. Did not get harassed on buying another vehicle. Works with you. More

Very courteous and helpful service department. My vehicle was repaired promptly and professionally with good communication . My vehicle was repaired promptly and professionally with good communication . More

We are very pleased with everyone at Heiser Toyota. After seeing a used Suburban located in West Bend they had it delivered to the Milwaukee location the next day. Everything was straight forward, we d After seeing a used Suburban located in West Bend they had it delivered to the Milwaukee location the next day. Everything was straight forward, we didn’t feel taken advantage of. We worked with Jessica Phillips, the general manager, Jason in sales and Jacob did our financing, all were friendly and helpful. More

Very professional and handle all aspects of the appointment well. Kept me informed and helped keep wait time to a minimum. appointment well. Kept me informed and helped keep wait time to a minimum. More