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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,468 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,468 reviews

December 18, 2024

Excellent Service from Toyota Tom 😁 We are very pleased with the service and how we were explained in detail concerning our Toyota truck. This is one of the reasons we continue to go to Heiser Toyo More

by ET.TAPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Department - Jozie
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Dec 20, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

This is the only dealership had work done at, but didn’t wash my car after. Couldn’t believe I got a dirty car back. More

by wendy.shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Heiser Toyota responded

We're sorry you didn't have a 5-star experience, Wendy, and apologize for any inconvenience. We would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

When I dropped off my vehicle with nobody in line, it took me 15 minutes to go through the paperwork and questions as my ride waited outside More

by JOHND13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, John, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 18, 2024

Toyota Tom is very efficient and thorough. He is helping me with a warranty issue for tires. I have been buying and serving my cars for years and will continue to do so. More

by RICKMESS1958
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Heiser Toyota responded

Thanks, Rick, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 15, 2024

Very helpful. Very professional. This is the second new vehicle we have purchased from Heiser Toyota. We will definitely purchase from them again. More

by gailthon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 14, 2024

Left several messages for Jacob and never returned calls deal shorted me 400 dollars we agreed on would never recommend this dealership to anyone More

by kenny.houston1456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Covert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Millonzi
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Dec 18, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Kenny, we'd love to address your concerns in detail. Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 14, 2024

Poster took care of me. I would return to this dealer to get additional work done. More

by chrisrorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Heiser Toyota responded

Thanks, Chris, for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 13, 2024

Always fast and friendly service given. Never have to wait very long for an appointment. More

by jmyench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 13, 2024

I would of loved a little more time with someone that could more in depth of the cars multimedia stuff. More

by pacificaboy22197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 13, 2024

My car was detailed and looks brand new! Thank you for excellent work and courteous staff More

by LISAGORSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dante
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Dec 15, 2024 -

Heiser Toyota responded

Hi Lisa: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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