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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,870 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,870 reviews

November 30, 2023

Great service. Gave me a discount on a new tire because my old tire couldn’t be fixed. More

by AGAGNON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

Great service in both sales and service dept. Everyone is very friendly and helpful. They are very efficient of our time. More

by Pwmequon
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel, Kevin Driebel
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Dec 01, 2023 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

Good Experience. Time management could use a little work. Was there for 5 hrs. Overall I found the salesperson to be wonderful Christine was great! More

by jmarquardt1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Heiser Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 30, 2023

Wait times for work on Prius are minimal, very nice facilities for checking in for service and wait area for service being done. More

by jadollh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
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Dec 01, 2023 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2023

We were very pleased with our experience at Heiser Toyota! Very friendly and knowledgeable staff. We will definitely recommend them to friends and family. More

by Ruby Pearl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 29, 2023

Very pleased with the customer service in finding the vehicle in a timely fashion, All parties were hospitable and paid attention to details. overall a good experience. More

by jimprothero63
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Michalowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Heiser Toyota responded

Jim, Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 29, 2023

Efficient, friendly service. Comfortable waiting area Work was completed as requested, car was clean when I left More

by Erika
Recommend Dealer
Yes
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Nov 28, 2023 -

Heiser Toyota responded

Erika, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Waiting room was welcoming and clean. Tom reviewed the situation of my car Thank you for the good service More

by SCOTT
Recommend Dealer
Yes
Employees Worked With
Tom
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Nov 29, 2023 -

Heiser Toyota responded

Thank you, Scott, for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Colt and Jason were great to work with! It was a smooth and easy process. More

by reillyd75
Recommend Dealer
Yes
Employees Worked With
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Nov 29, 2023 -

Heiser Toyota responded

Thank you so much for your kind words for Colt and Jason and for choosing Heiser Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 29, 2023

Felt like he really listened and gave me a number of options to approach my car's issue. Didn't try to push me. Great guy. Calm and confidence inspiring. More

by SHINEBERG
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 29, 2023 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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