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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,443 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,443 reviews

March 20, 2024

Excellent service Matt Foti courteous,professional and knowledgeable He helped me make an informed decision about the services needed More

by RICHARDSTRODESR
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Mar 20, 2024 -

Heiser Toyota responded

Richard, Thank you for your business and this review. We're happy to hear Matt and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 20, 2024

Matt Foti was courteous, professional and knowledgeable. He helped me make an informed decision about service needed More

by RICHARDSTRODESR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Mar 20, 2024 -

Heiser Toyota responded

Richard, Thanks for sharing your thoughts about your experience with Heiser Toyota. Matt and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 20, 2024

Max was great but the dealership was slow and backlogged. Short-staffed, but the staff did a great job. More

by arinolson77
Recommend Dealer
Yes
Employees Worked With
Max - did an excellent job.
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Mar 21, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Max here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 20, 2024

Work was done in timely manner. Peter answered my questions and made suggestions. Great experience More

by KBACH1
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Mar 21, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Peter delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 20, 2024

Took my 2023 gr86 in for a service recall. I also had requested them to look at my oil filter. Estimated time was 1.5 hours. Approximately 4 hours later i got my vehicle back. 2 more miles wer More

by Matthew.lauer79
Recommend Dealer
No
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Jul 08, 2024 -

Heiser Toyota responded

Matthew, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 20, 2024

Darrin has done a wonderful job helping me select my 2024 Toyota RAV4 and making sure I stayed within my budget and tailored what was essential to my needs. The entire process went smoothly. I am proud to be More

by chazzy112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well with Darrin and congratulations on your new vehicle! We truly appreciate your feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 19, 2024

Easy and great response Everything was good and the oil change was quick That's it More

by jakk127
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 15, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 19, 2024

My experience at the dealership was great. The staff were professional and completed my services in a timely manner. More

by TEJUANAK
Recommend Dealer
Yes
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Mar 19, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 18, 2024

Very good, efficient. And friendly service Kept me informed on price and when my needed part would be in. More

by JPOGANTSCH279
Recommend Dealer
Yes
Employees Worked With
5
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Mar 18, 2024 -

Heiser Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 18, 2024

Great service and advise. Quick service timing Amenities during the was good and adequate Clean facility More

by Arafat
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
Report | Print
Mar 19, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that Chris had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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