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Heiser Ford Lincoln

Glendale, WI

4.1
1,688 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,688 reviews

October 09, 2024

Heiser Company Are Bery Professional, They Were Professional And Courteous, When They Start Working On Your Automobile, They Make Sure Everything Is Decent And In Order. More

by Vincent J Bond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us, Vincent. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 09, 2024

Once again Heiser saved the day. I had worked with them previously and enjoyed my experience, this was another positive experience. I look forward to continuing with Heiser More

by ermajmajor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Spielman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Denson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meagan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bassim Farhoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cowart Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payton Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Heiser Ford Lincoln responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

October 09, 2024

Set up appointment weeks in advance, took truck in for rough 2 hour part replacement on a Monday morning didn't get truck back until Friday after 5pm. Never received updates and I had to call 3 times. G More

by DINOZEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 08, 2024

Great service great people. Highly recommend this place. Very quick and they get the job done right the first time More

by larsenmi75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JESUS VAZQUEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 05, 2024

I always go to to Heiser Ford because they do a fantastic job. They always fix my vehicles correctly and on a timely matter. More

by GEOLECTRIC73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Bey
Oct 06, 2024 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 03, 2024

Great customer service from everyone we interacted with. All took time to answer our questions (and we had many). More

by earlness2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Spielman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bassim Farhoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

October 03, 2024

I didn't like how my floor mats was left really dirty. I had to spend money to clean them. More

by EVIRA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 03, 2024

Twice when the cat brought in for service Heiser performed services which were not authorized, then tried to charge me for them. I may be elderly but I’m not stupid. Won’t bring my car back here a More

by knielsentoo
Recommend Dealer
No
Employees Worked With
Would
Oct 04, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 02, 2024

Fast, kind, informative. Just what you would want in a dealer service center. Great thanks More

by KEULGEN
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 28, 2024

Customer service was way beyond what I expected. The fact that I was able to get everything done in a timely manner and my purchase was able to be delivered. I really appreciate the above and beyond More

by Sharita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cowart Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Heiser Ford Lincoln responded

Sharita, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. Kreyshia, Cowart, and our team appreciate your business and hope to see you again soon! Today’s your Day Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

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