Heiser Ford Lincoln

My service experience was very poor. Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car for a simple repair, they couldn’t get a loaner at the time they agreed. Will never use them again for service. More

Thank you to service mgr Dave and the body shop and Gary the rental car mgr the rental car mgr More

Took two weeks to do a repair that should have only taken 1 or 2 days. Very little communication during the process. Also found my truck unlocked in the lot on a Wednesday night and left a message with the m 1 or 2 days. Very little communication during the process. Also found my truck unlocked in the lot on a Wednesday night and left a message with the manager and nothing. Then on Saturday talked with the sales manager about the issues and nothing. Because of this we decided to buy my son's car from Boucher Lincoln instead of at Heiser. More

Everyone at the dealership were very nice. All my questions were answered promptly and since I purchased the car online they were very patient with me. My salesman was very helpful and even dr All my questions were answered promptly and since I purchased the car online they were very patient with me. My salesman was very helpful and even drove my new Mustang convertible to my home which is over 200 miles away! More

Phil got me in and out quickly and kept up with me and 5 other people in the waiting room. Would recommend going there for your maintenance other people in the waiting room. Would recommend going there for your maintenance More

Regarding transmission inspection. The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told ser The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told service without any diagnostics at all cost of $178.00 made this customer very unsatisfied. Apparently no OBD diagnostics, tranny fluid inspection for metal/color/smell, no suggestion of adaptive learning resets, not even a mention of a test drive. Because of this encounter, I am seriously rethinking the F150, and likewise my wife Barbara Markoff has questions as well. Jerry Kaster More

I appreciate what the team did to work with my requests. I would prefer that they eliminate the automatic exterior protection plan. I would prefer that they eliminate the automatic exterior protection plan. More

I have a good overall experience, my sales person was attentive and really responsive in all ways. attentive and really responsive in all ways. More

Heiser Ford is one of the better companies that I’ve worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, i worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, it might be Heiser. More

I am a loyal Heiser customer for vehicles and service because the service is excellent and consistent. because the service is excellent and consistent. More