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Handy Toyota - Service Center

St. Albans, VT

4.5
1,399 Reviews

1,399 Reviews of Handy Toyota - Service Center

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December 18, 2023

I like the fact that I can access the need for itemized repairs and their costs with no pressure from the service personal. Everything is right upfront and it's a quick "yes" or "no" for each repair. Every More

by kelly.rainville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Handy Toyota responded

Thank you so much for the kind review! We are happy to hear that you had a good experience with us!

December 18, 2023

Handy Toyota's Service department is second to none. I have always had great experiences with them. Highly recommend them! More

by jknewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Farrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Goulette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Rule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morrell Bunbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that our service department was so good to you!

December 16, 2023

The Handy Toyota Service was amazing! They did a great job, I didn’t have single bit of concern. I would recommend Handy to anyone! More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errol Rule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that!

December 16, 2023

I asked to have my truck returned by 12pm . Kept calling no return call. I finally got a call at 3pm it was ready. I got a long list of problems . They said the muffler was bad. When I brought More

by mat52442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Barbagallo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Paquette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Marshall
Dec 27, 2023 -

Handy Toyota responded

We are sorry to hear about this experience at our dealership. Feedback like this allows us to improve our service in the future. Communication is key and very important to us. Please give our Customer Relations Manager a call at (802) 582-8183 to see if we can resolve this issue. We appreciate your time and your business.

December 15, 2023

My visit to Handy’s for my inspection was on time and done in about 45 minutes, I was well informed on the shape of my Tacoma and my next oil change was scheduled! See you in March of ‘24! JW More

by jeep4jw324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Handy Toyota responded

Thank you so much for your review! We appreciate you taking the time to leave us one!

December 15, 2023

I was told one hour finished right on time . I love this dealership. It awesome More

by kevingoebel36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Handy Toyota responded

Thank you so much for letting us know about your experience! We are happy to hear that!

December 14, 2023

Not enough employees. My appointment to just check about an engine light that had come on and shut back off was a 3 hour wait. I’m certain the wait time was because too More

by smb.5261
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Handy Toyota responded

Thank you so much for your feedback. We rely on reviews like this to help us improve our process. We apologize for the long wait time and it sounds like you shouldn't have been waiting that long. We sincerely apologize as your time is important to us.

December 14, 2023

The service took less time than estimated and they were very friendly. The only complaint would be the fact that I could not get in for the undercoating for about 2 months after buying my car and there is More

by vtmomfuller
Service Time
Recommend Dealer
No
Employees Worked With
Dennis Gebhardt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laflam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Handy Toyota responded

We apologize for the long wait for the undercoating. We understand it isn't ideal to wait. We appreciate your business.

December 13, 2023

Fast greet when I drove in. Quick check-in and car was done quickly! Dealership is clean and well setup! Will be back again! More

by dflat107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Handy Toyota responded

Thank you so much for the review! We look forward to seeing you again!

December 13, 2023

Tory is awesome! She's familiar with our vehicles, and strives to ensure appointments are as streamlined as possible. Best of all, she treats us like family. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Handy Toyota responded

We greatly appreciate your review, Paula! We hope to see you again!

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