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Handy Toyota - Service Center

St. Albans, VT

4.5
1,356 Reviews

1,356 Reviews of Handy Toyota - Service Center

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April 15, 2024

Always very friendly and knowledgeable! Service was thorough and I always feel better after having Handy Toyota gives my car a check up. More

by sarahjcowhig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Handy Toyota responded

Thank you for the review! We are happy to hear that!

April 15, 2024

My brother was satisfied with the service. However, it wasn't noted that the car was due for an inspection. That was not good. More

by map0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Handy Toyota responded

Thank you for leaving us a review! We greatly appreciate it!

April 15, 2024

The employees are wonderful, what isnt wonderful is the three and a half hour wait for a simple oil change and tire change over. My car is brand new, this was the first service, really shouldnt have taken More

by katelynn08050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your review. Your feedback helps us improve our process. We sincerely apologize that your wait time was longer than expected. It is never our intention to have a customer wait longer than needed. We do offer complimentary shuttle service around xx. Albans, so please request that during your next visit. We appreciate you and your time.

April 12, 2024

Alan, our service advisor, did an outstanding job accepting our car in for service today. Went over all the details regarding our service and when completed, he walked us through the work order and More

by theblainester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Handy Toyota responded

Thank you so much for leaving us a review! We greatly appreciate you doing so!

April 12, 2024

Alan staff are great. Very knowledgeable There was a problem with long service times that particular day, but I think just a few people (staff) were sick. Handy normall More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Handy Toyota responded

We are happy to hear that! Thank you for coming in!

April 12, 2024

Very disappointed. They forgot to return locking lug nut key and I now have to drive 45 minutes one way to get it. Also, they lost center cap to snow tire rim and won’t More

by sbrn135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Raymond
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. We apologize for the missing parts and the time you spent coming back in. We do appreciate your time and appreciate your business.

April 12, 2024

I’ve always been satisfied with there service and friendly attitude I’m in and right out More

by michaelbourgeois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Handy Toyota responded

Thank you for the review! We are happy to hear that!

April 10, 2024

They are Very pleasant to deal with and very helpful plus in. And out very quickly More

by Vader64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Handy Toyota responded

Thank you for leaving us a review! We greatly appreciate it!

April 10, 2024

Heard an odd sound. Wow - a $150 charge to look and see what was wrong. My diagnosis was correct. One issue was wearing on the brakes put on 18 months ago at Handy Toy More

by betsyliley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

In and out in record time. Gave me my day to play back. Great service More

by pat51555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Handy Toyota responded

Thank you for coming in! We appreciate it!

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