Handy Toyota - Service Center

I was given false information and not kept up to date on what was happening with my vehicle what was happening with my vehicle More

If it wasn’t for Ethan saving my sanity this review would’ve been much worse. While Naim was nice enough he didn’t follow thru with getting calling warranty place to authorize further work on my car th would’ve been much worse. While Naim was nice enough he didn’t follow thru with getting calling warranty place to authorize further work on my car that needed to be done to pass inspection. It took 3 days and 4 calls and never once got him, ended up with Ethan who solved the issue in an hour. I was not impressed also ur not as handicapped friendly in the waiting room. I appreciate the rental and bringing car to me for my next service. Thank u More

Took my truck in for an oil change and tire rotation. Everything was good up until a couple of hours later my wife received a phone message from Handy’s. It went like this hey our technician thinks he le Everything was good up until a couple of hours later my wife received a phone message from Handy’s. It went like this hey our technician thinks he left your oil drain plug loose. If you’re in still in the area please swing in and we will check it. Okay problem I am not in the area. So I get under the vehicle and the plug is almost out and very much not tight. So I tightened it. It’s late Saturday so I call them Monday because I am upset. I speak to William he says sorry I can pass you onto the service manager. After a few calls and no call back I get a call from Handy’s hey we would like to schedule your September inspection on your Toyota. I say no definitely not scheduling anything after this last weekends issues oh sorry sir let me patch you through to the service manager. No answer again. Then Ethan calls me say sorry I said I brought it to you so I didn’t have to get under it. He’s says it happens all the time. I am like really it’s never happened to me and I brought it to the Toyota dealer to avoid this problem. Well it happened what what you like me to do about it. As if it were my fault it happened. I told him don’t worry about it. After treating me like this I will take my business elsewhere. Call 802 Toyota or Heritage Toyota this place doesn’t take responsibility for their own issues. Maybe offer 20 dollars off the next service. Ethan Raymond doesn’t have to worry after my family purchased three vehicles it the last two years we will take our business elsewhere. Thank you for the crappy service and attitude. My opinion is goes else where for service. More

I dropped it two stars because I had to go back for something they did wrong. Then they charged me for fixing the issue. I called them and they refunded me immediately. Still it was a pain to have to g something they did wrong. Then they charged me for fixing the issue. I called them and they refunded me immediately. Still it was a pain to have to go back More