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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.6
1,573 Reviews
Call Dealership (920) 568-4444
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,573 Reviews of Griffin Ford Fort Atkinson

June 22, 2023

Helped me out when I really needed it. They were gracious and kind. Got the parts I needed and I was back on the road quickly. Can't thank them enough. V More

by amfinster
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Emily in service.
Report | Print
Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 21, 2023

We're very quick to have the car for me to look at. Also did great at fixing the few things we requested they look at before purchase. More

by amberynes99
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dustin Porter
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Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

June 20, 2023

The advisor was very helpful and very knowledgeable, would recommend the service department to a friend. More

by rjcollins5897
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
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Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 20, 2023

They charged me 150 bucks to program a module that I had to buy off eBay because the part was obsoleted for a 2013 vehicle. They worked on it for about 45 minutes. They initially quoted me 850 bucks to fix More

by Frustrated
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Rachel Bronson
Report | Print
Jun 21, 2023 -

Griffin Ford Fort Atkinson responded

Thank you for your candid remarks about your recent service visit. We just spoke about your recent repairs, and it seems your frustration was more with the part obsolescence, than our service team or the work they performed. Thank you for understand that we typically do not offer used parts for a repair like yours, and that we prefer to use new or remanufactured parts due to reliability and warranty benefits. We are glad you were able to find a used one and saved some money. Thank you for trusting Griffin Ford in Fort Atkinson and we hope we can be of service to you again in the future. If you have any additional concerns, please reach out to our General Manager, Paul Schepp at 920-568-4444

June 19, 2023

Very easy buying process. Thank you to the whole team for making this an enjoyable process. More

by rjcollins5897
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Schepp, Duston Henze
Report | Print
Jul 12, 2023 -

Griffin Ford Fort Atkinson responded

Hi, wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

June 17, 2023

Very professional and friendly also helpful with questions they do a very professional job d More

by JDEMPICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger
Report | Print
Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels! Sincerely, The Griffin Family

June 16, 2023

Great, excellent communication and spot on for the work that I asked for. Everything was fast , & courteous. I’ve already recommended a friend. Thanks for the help… More

by bic1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
Report | Print
Jun 16, 2023 -

bic1230 responded

Thanks for the excellent work, please keep up the great work. Thanks again…

Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels! Sincerely, The Griffin Family

June 16, 2023

We liked the fact that no salesmen were breathing down our neck and dud not haggle with us. More

by cfifrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duston Henze, David Liebman, Dakota Thompson
Report | Print
Jul 12, 2023 -

Griffin Ford Fort Atkinson responded

Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

June 15, 2023

Very pleasant experience, Tim was an amazing sales person. Knowledgeable , took time to make sure I understood every detail More

by cwwhiteside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Maney, Duston Henze
Report | Print
Jul 13, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for your kind words and congratulations on your new vehicle! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

June 15, 2023

Extremely disappointing. Condescending and unhelpful. Didn't attempt to help with minor preadvised issue. Follow up was lacking. More

by jrc
Recommend Dealer
No
Employees Worked With
Randy Seichter
Report | Print
Jun 21, 2023 -

Griffin Ford Fort Atkinson responded

We are very sorry to hear that your recent service experience was not up to our normal standards. We would like the opportunity to help make things right. Can you please contact the General Manager, Paul Schepp, at your earliest convenience to discuss your concerns. Please call 920-568-4444 or email him at pschepp@gflfa.com

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