Griffin Ford Fort Atkinson

great new car and knowledgable staff John and Andrew made our new car buying experience wonderful, we liked the personal touches and overall knowledge of the car and the safety features. John and Andrew made our new car buying experience wonderful, we liked the personal touches and overall knowledge of the car and the safety features. this is our third vehicle we have purchased at the dealership and the service keeps getting better More

Bad Experience I recently purchased a Ford Fusion from this dealer, within two weeks of this purchase my check engine light came on. I called and was told i had to w I recently purchased a Ford Fusion from this dealer, within two weeks of this purchase my check engine light came on. I called and was told i had to wait three days to have them check it, when i finally took it in, I was told i had to pay them $100 to have them read the codes and to even be told what the problem was. I left and called my sales guy Andrew Lillge. He got my car in the following day to find out what was wrong. i was then informed that their were over $650 worth of repairs that the car needed. After leaving the service department countless messages i finally got a hold of him and was told i had to pay half of these costs. Again after many attempts to reach a manager, I finally got a hold of one. They still expected me to pay half of these costs, Which i had to fight for a long time, before they finally agreed to cover the cost of the repairs. Not to mention, when i bought the car they told me they would be taking two dents out of the car, one on the hood, and one on the door. Neither of these dents were fixed. One was half way taken out, the other one still remains, as well as they also added another dent in my hood. Havill also lied to me about my car being a one previous owner car, when it was a two. I am not impressed as this was my first time purchasing a vehicle. I will not be returning. More

We have bought our last 3 new vehicles from this dealership. They go the extra distance to find the car or truck you want and want you to be happy with the vehicle. Any issues (if any) are address dealership. They go the extra distance to find the car or truck you want and want you to be happy with the vehicle. Any issues (if any) are addressed without hassle. Trade ins have been fair. I would and have recommended these guys to others. More