Greenway Kia West - Service Center

Great experience as always i was kept informed and aware of my car's progress! of my car's progress! More

Excellent service, I appreciate it, ones again thank you so much. Great job I love it so much. Great job I love it More

Good costumer service, also súper helpful and he splain everything to me very well. Thank you everything to me very well. Thank you More

Jesse, and the Team werr professional and went the extra mile to assist me. Followed up and was responsive to my requests in a timely manner. I would recommend for service. mile to assist me. Followed up and was responsive to my requests in a timely manner. I would recommend for service. More

Great customer service thanks every time I go they treat me with respect and they are very friendly me with respect and they are very friendly More

Great service and great location, super convenient and quick, was in and out of there in no time quick, was in and out of there in no time More

**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

Kia seems to have a systemic problem with getting approval for parts and service from corporate. This leads to each service call turning into a fiasco. I am going to try to trade my Kia in for a Tesl approval for parts and service from corporate. This leads to each service call turning into a fiasco. I am going to try to trade my Kia in for a Tesla because of this. Jesse Martins was my service advisor this time, and he is excellent. He went out of his way to make sure I got the battery I needed when the parts order didn't include it as intended. He also kept me updated about my vehicle every single time there was information he could give me. If I called when he was with a customer, he called me right back. He always made sure I knew what to expect from him. He is a true asset to your team. More

I always have a great experience with kia and Tony always has the beat customer service has the beat customer service More

This was the second time I’ve had to return for this issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this i issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this is the closest service center to my house. However I don’t want these type of issues if I need to bring the car in . One of the reasons I purchased a Kia was for the quality service and I’m not happy one bit More