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Greenway Kia West - Service Center

Orlando, FL

4.2
1,707 Reviews

1,707 Reviews of Greenway Kia West - Service Center

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May 10, 2025

Professional and courteous and Damon and Mr. Mark Foster were excellent in handling my concerns and services of my 2010 Kia Forte which I have been taken care of for the past 10-15 years at Gree More

by sweetmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All those I encountered were friendly
May 09, 2025

Had to wait I asked that serpentine belt be charged but I was instructed I need engine cleaning which cost a lot hadto put on sunbit, not happy. I referred my daughter to purchase car there I regre More

by WILLIEA2500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Sopocy
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Greenway Kia West responded

It's disappointing to hear about your experience. We strive for transparency in our services, so I apologize if you were left feeling otherwise. Please feel free to reach out directly if there's anything I can do to assist you further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 09, 2025

I love this dealership everyone is nice and professional and explain everything to you and keep you updated on everything I love Jesse he is awesome and they all work with you explain everything More

by latoniadennard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

They are great and professional and very good with explaining everything to me and keep me updated I just love the Kia Family Jesse is awsome More

by latoniadennard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Greenway Kia West responded

Latonia, we're delighted to hear that Jesse and the Greenway Kia West team provided you with such a great experience. Thank you for being part of our Kia family!

May 09, 2025

Quick in and out; courteous people, clean facility and convenient location. Will be back for the next scheduled maintenance, thank you! More

by BUCHITO2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

Since you arrive you have good service, thank you for attend and service, recommend store More

by Antmar
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

Choosing Greeway Kia was a great decision. My Suv. It's running great. James gave me the best service. Greenway will always do all the maintenance on my Suv. More

by als008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Greenway Kia West responded

We're delighted to hear that James provided you with excellent service and that your SUV is running smoothly! Thank you for trusting Greenway Kia West with your vehicle's maintenance needs. We look forward to seeing you again!

May 08, 2025

$150 fee to tell me what's wrong with my car and still didn't give me a correct answer. Just found another issue. More

by EBONIEJWALKER1
Recommend Dealer
No
Employees Worked With
Brett Sopocy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
May 08, 2025 -

Greenway Kia West responded

Ebonie, I'm sorry to hear about your experience. We strive for transparency and accuracy in our diagnostics, so it's concerning that we didn't meet expectations this time. Please reach out if you'd like us to address any further issues or discuss this matter more thoroughly. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 08, 2025

Service is always great. I don't care much for the sales part. I had a horrible experience purchasing my vehicle but a great experience with servicing it More

by kbedoya19
Recommend Dealer
Yes
Employees Worked With
Damon Tavarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damon Tavarez
May 08, 2025 -

Greenway Kia West responded

Thank you for sharing your feedback with us at Greenway Kia West. We're glad to hear that you've had positive experiences with our service department, though we're sorry the sales process didn't meet your expectations. Your input is valuable and helps us improve!

May 08, 2025

They said 15 min and I wait for 2 hrs No give update for the waiting time More

by michellecordero35
Recommend Dealer
No
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
May 09, 2025 -

Greenway Kia West responded

Michelle, I am sorry for any lack of communication on the wait time and for any inconvenience this may have caused. We strive to offer five-star service, and we will use this feedback to improve for you next time. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com