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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,730 Reviews
At Greenway Kia West, we focus on making car buying and servicing simple, transparent, and stress-free. Our team takes a consultative approach so you can get real answers, explore the right options, and move at your pace. We offer a full Kia lineup plus a wide selection of quality pre-owned vehicles, along with on-site financing solutions to fit a variety of budgets and credit situations. After the sale, our service department is here to help you protect your investment with factory-trained technicians, genuine Kia parts, and a commitment to clear communication. Whether you are shopping for your next vehicle or stopping in for maintenance, our goal is the same: treat you with respect, earn your trust, and make it easy to do business with us.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 4,730 reviews

May 09, 2026

Thanks to Tony and Mark the whole team always looking out for me and everyone is very nice and takes good care of my car Thsnks Kia More

by Ayonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Ward
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May 26, 2026 -

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

May 09, 2026

I had an amazing experience working with Mario Pinilla when trading in my Kia Sorento for a Telluride! Mario was incredibly helpful, honest, and friendly throughout the entire process. He made everything More

by Ambar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Pinilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Sarrar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Greenway Kia West responded

We are thrilled to hear that you had such an amazing experience working with Mario Pinilla while trading in your Kia Sorento for a brand-new Telluride! Providing a smooth, stress-free process paired with complete honesty and transparency is exactly what we strive for every day at Greenway Kia West. I will be sure to share your wonderful recommendation with Mario, as he takes great pride in genuinely caring for his customers and ensuring absolute ease of purchase for our guests throughout the Orlando and Winter Garden area. Thank you for choosing us, congratulations on your exciting new Telluride, and we look forward to welcoming you back for your next scheduled maintenance! Anas Lazaar General Manager

May 07, 2026

Hakeem was excellent. The secretary who took our payment had poor customer service skills. We almost left the dealership due to her being so condescending and rude. More

by persephone.angelico
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Athena Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zarya Demonia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Fayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Greenway Kia West responded

We are very proud to hear that Hakeem was excellent and provided you with great service during your visit, and I will be sure to share your kind words with him. However, we understand your frustration regarding the interactions you had at the payment counter and regret that the customer service you received there was condescending and rude. Providing a welcoming, polite, and professional environment at every stage of your visit is incredibly important to us, and we are deeply sorry that this experience almost caused you to leave. Please visit the dealership or call our main line and ask for me directly so I can personally address your concerns and ensure this behavior is corrected. Joel Hernandez Service Manager

May 07, 2026

The dealership has worker who should be able to answer some question about the car place into the shop and pass them to someone else. Then. Then that person some time will not give correct answer but wil More

by b0bjack54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lana Gault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Greenway Kia West responded

We understand your frustration regarding the communication gaps and the incorrect answers you received about your vehicle while it was in our shop. Providing clear, accurate information and ensuring our advisors are fully knowledgeable about your vehicle's status is incredibly important to us, and we regret that our team fell short of these standards during your visit. We want to make sure your questions are answered correctly and that your vehicle is being properly cared for. Please visit the dealership or call our main line and ask for me directly so I can personally look into your vehicle's file and resolve this for you. Joel Hernandez Service Manager

May 06, 2026

They sold me a car that was cpo supposed with new tires and everything inspected and it was not i had issues with vibration and water coming inside the cabin due to clogged lines so when the mechanic check More

by cisco99829982
Recommend Dealer
No
Employees Worked With
Elijah and his brother
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May 26, 2026 -

Greenway Kia West responded

We understand your frustration and concern regarding the issues you experienced with your vehicle just three days after purchasing it, especially since it was sold as a Certified Pre-Owned (CPO) vehicle. Discovering a cabin water leak from clogged lines, vehicle vibration, bad rear tires, and needing an alignment and new rotors is completely unacceptable for a vehicle that is supposed to have passed a rigorous inspection. Providing total transparency and delivering a reliable, fully inspected vehicle with complete peace of mind is very important to us, and we deeply regret that we fell short of these standards in this instance. Please visit the dealership or call our main line and ask for me directly so I can personally review your vehicle's CPO certification and work to resolve this situation for you immediately. Anas Lazaar General Manager

May 05, 2026

Malcolm, my car salesman, delivered exceptional service to make it possible for me to take the car home. He went above and beyond even after I had already purchased the car. He responded to my texts when I More

by lucyfairconeture7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Mahogany
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Greenway Kia West responded

We are thrilled to hear that Malcolm delivered exceptional service and went above and beyond to ensure complete ease of purchase, even maintaining open communication to assist you after you took your car home. I will be sure to share your kind words with him, as well as with our excellent finance manager, for demonstrating such strong teamwork. Our goal at Greenway Kia West is always to provide transparent pricing and a supportive experience for our guests throughout the Orlando and Winter Garden area. Thank you for your high recommendation, and we look forward to welcoming you back for your next scheduled maintenance or future purchase. Anas Lazaar General Manager

May 05, 2026

Best Customer Service, Best Service. I encountered an issue with my K5, and JESSE promptly resolved all my concerns. Thank you. More

by Eng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 26, 2026 -

Greenway Kia West responded

We are proud to hear that you experienced the best customer service during your recent visit. I will be sure to share your kind words with Jesse, as he always works hard to promptly resolve any concerns and provide exceptional care for our guests and their vehicles. Delivering a premium experience and complete dedication is what we strive for every day at Greenway Kia West, and we are glad we could get your Kia K5 back in perfect shape. Thank you for choosing us here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

May 04, 2026

After nearly 5 hours, I picked up my car because it wasn’t even looked at. When I asked if this was typical service, I was told that they still had cars from the previous day that had not been touched More

by wendycreate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 26, 2026 -

Greenway Kia West responded

We understand your frustration regarding the excessive wait time, the scheduling delays, and the poor communication you experienced. Providing timely updates and an efficient schedule is very important to us, and we regret that we fell short of your expectations during your visit to our facility. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

May 04, 2026

Brought Sportage in for KIA recall/ update work. Check in didn’t say they’d be removing the lighted ring around ignition key slot but they did & it’s hard to see now after dark + looks ugly. More

by joanmbudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 26, 2026 -

Greenway Kia West responded

We understand your frustration regarding the modification made to the ignition key area during your recent visit and the lack of communication beforehand about how it would look after dark. Providing clear explanations of all campaign or upgrade procedures is very important to us, and we regret that the appearance of the vehicle did not meet your expectations upon completion. Please visit the dealership or call our main line and ask for me directly so we can resolve this for you. Joel Hernandez Service Manager

May 04, 2026

Experience was wonderful. Jacob was very great and awesome working to deal with me 10 thumbs up to Jacob. More

by Rodgerstarius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amine Jlaidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Ortiz
Print
May 26, 2026 -

Greenway Kia West responded

We are thrilled to hear that your experience was wonderful and that Jacob did such an awesome job working with you. I will be sure to share your kind words with Jacob, as he always strives to provide exceptional care and professionalism to our guests. Delivering a transparent pricing model and complete ease of purchase is our top priority at Greenway Kia West, and we are glad our team hit the mark for you. Thank you for choosing us here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance or future purchase. Anas Lazaar General Manager

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