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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
161 Reviews
Call Service Center (614) 478-2002

161 Reviews of Germain Lexus of Easton - Service Center

Sort by
June 11, 2025

I can always count on good service from your company. Thank you. Everyone is very kind. More

by MMDENT1939
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Germain Lexus of Easton responded

Thank you for your confidence in Germain Lexus of Easton, and for your business. We are grateful to have you as a customer!

June 11, 2025

Very professional and friendly staff. Excellent mechanics too. The ability to receive text updated with assessment of any other potential issues is great More

by BRYANCHOREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Germain Lexus of Easton responded

Bryan, we're delighted to hear that you appreciated the professionalism and friendliness of our team at Germain Lexus of Easton. It's great to know that our text updates were helpful for you! Thanks for sharing your experience with us.

June 10, 2025

How many dealerships can claim this kind of consistent service? Kevin Daniels has been my service person since first 1st Lexus..he is still the best. Courtesy. Promptness. Just overall great…thanks Ke More

by DEBTONGREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Lexus of Easton responded

Thank you for highlighting the exceptional service at Germain Lexus of Easton! We're delighted to hear that Kevin Daniels has consistently provided top-notch assistance. We appreciate your loyalty and look forward to serving you again in the future!

June 10, 2025

Complicated situation but they recommended and completed work that was previously done by the previous owner only 6k miles ago. Unfortunate, they should have noticed the work was already done. More

by Dleland17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Germain Lexus of Easton responded

It's disappointing to hear about your experience with the repeated work. We strive for thoroughness and accuracy, so it's concerning that this oversight occurred. Please reach out to us directly if you'd like to discuss this further or explore possible solutions. Thank you, Grant Garrison - Service Manager - (614) 383-4177

June 09, 2025

Lexus is always professional and gets the work done in a timely manner. Service people are always nice. More

by Dmase8880@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your positive experience with Germain Lexus of Easton! We're delighted to hear that our team consistently provides professional and timely service. We appreciate your support!

June 08, 2025

My Service experience was efficient and everyone in the dealership was friendly, knowledgeable and helpful. More

by Stacy_morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Germain Lexus of Easton responded

Stacy, we're delighted to hear about your positive service experience at Germain Lexus of Easton! Our team is always here to help and make sure everything runs smoothly. Thanks for sharing!

June 08, 2025

Excellent Service and Very Nice People. . .. I love the Customer Serivice They make you feel like family More

by MRMP6767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that you felt like family with us at Germain Lexus of Easton! Thank you for the kind words about our service and team. We look forward to welcoming you back in the future!

June 07, 2025

Expensive but worth it. Great services. Kevin is always professional and helpful. Josh is a great greeter and always helps us. More

by CARB093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Germain Lexus of Easton responded

Thank you for the feedback! We're delighted to hear that Kevin and Josh provided professional and helpful service at Germain Lexus of Easton. We appreciate your support and look forward to serving you again!

June 07, 2025

The amazing thing about this dealership is that the customer service is always exceptional even when the parent company has a monopoly on Lexus dealerships in the city. Amazing! More

by FOMPUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist was fantastic, courteous, got me help, even though I had no appointment.
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Jun 09, 2025 -

Germain Lexus of Easton responded

Thank you for recognizing the exceptional customer service at Germain Lexus of Easton! We're proud to stand out and provide a great experience, even in a competitive market. We appreciate your support!

June 07, 2025

Good communication, friendly, professional staff. I enjoy the amenities, like loaner car, water and snacks available, car wash More

by BBUFF43011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Germain Lexus of Easton responded

We're delighted to hear you enjoyed the amenities and had a positive experience with our team at Germain Lexus of Easton. Thank you for sharing your feedback, and we look forward to serving you again!

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