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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
161 Reviews

161 Reviews of Germain Lexus of Easton - Service Center

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June 13, 2025

Years of Excellent Service! Seriously, staff are friendly, honest and take great care of our Lexus! 168,000 miles and running as good as ever! More

by MFISHERWV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota
Jun 16, 2025 -

Germain Lexus of Easton responded

We're delighted to hear about your positive experiences over the years with Germain Lexus of Easton! Our team is committed to keeping your Lexus running smoothly, and we appreciate your trust in us. Here's to many more miles together!

June 13, 2025

Comprehensive review, professional work, excellent service, very helpful service professional (Nathan), done on time work More

by BJWATHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Lexus of Easton responded

Thank you for the fantastic feedback! We're delighted to hear Nathan and our team at Germain Lexus of Easton provided excellent service. We appreciate your support!

June 13, 2025

Good location, nice clean facility, knowledgeable staff, efficient service great communication of progress being made on your vehicle, very nice new loaner vehicles More

by wdjaleonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Lexus of Easton responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Germain Lexus of Easton provided efficient service and kept you well-informed. We appreciate your support and look forward to serving you again!

June 13, 2025

Very easy and pleasant visit. Kevin treated us with professionalism and is very knowledgeable. You know your in good hands both with him the Lexus Technicians. Arrival and departu More

by 2713STUART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Pascoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with us at Germain Lexus of Easton! We're delighted to hear that Kevin and our team provided a seamless visit. We appreciate your trust in our service, and we're here whenever you need us!

June 12, 2025

I was able to get a service appointment within a short time frame. Service was fast efficient and was provided with updates. More

by Flomwaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that our team at Germain Lexus of Easton was able to accommodate your service needs promptly and efficiently. Thank you for sharing your experience, and we're here whenever you need us!

June 12, 2025

Clean, friendly and service was completed when promised. The car wash was a bonus. Service rep was friendly. More

by lgatterdam
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that you had a positive experience with our team at Germain Lexus of Easton! It's great to know the service met your expectations and that you enjoyed the car wash bonus. Thank you for choosing us!

June 12, 2025

Well staffed and everyone was very polite and helpful. Jeff was especially helpful and set me up in a loner in order to do a mirror replacement. Very impressed. More

by ravenslayer1933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that Jeff and the team at Germain Lexus of Easton provided you with such helpful service. Thanks for sharing your experience!

June 12, 2025

This dealership is the sole reason I’ve been driving the same brand car for 20 years! The service Donna provides is second to none and Josh always welcomes me with a big hug and smile. These two individuals More

by barbgeller325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Lexus of Easton responded

Thank you for your loyalty and kind words about Germain Lexus of Easton, Barb! We're delighted to hear that Donna and Josh have made such a positive impact on your experience with us. It's wonderful knowing our team makes you feel like family, which is exactly what we strive for. We look forward to continuing this relationship for many more years!

June 12, 2025

I bought tires and the next day my low tire in Decatur came on. Found one tire to be at 22 psi. I pressurize them to 32 and we’ll see what happens. More

by 1tbaumgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Lexus of Easton responded

Thanks for bringing this to our attention. If you continue experiencing issues with your tires, please don't hesitate to reach out to the Germain Lexus of Easton team so we can assist further!

June 11, 2025

Kevin is always personable and willing to go the extra mile to help you understand your car’s problem. I also never feel pressured to order a service immediately when it’s not imperative, and can wait unt More

by Shelleyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Germain Lexus of Easton responded

Shelley, we're delighted to hear that Kevin provided you with such a supportive and pressure-free experience at Germain Lexus of Easton. Your appreciation means a lot to us!

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