Germain Lexus of Easton - Service Center

After finding an issue. It was handled and replaced and repaired immediately. My concern was that the issue (window switch inoperable) not caught in 100 plus item inspect It was handled and replaced and repaired immediately. My concern was that the issue (window switch inoperable) not caught in 100 plus item inspection More

Lexus accused me of doing something with the steering wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts were covering up their mistake. They are riding that line of being unethical with a smile on their face. They lost my respect when they just didn’t own it. All over a $150 which they were only willing to absorb half and l paid the other half. If I were a man I wonder how the conversation would have gone! More

Service people were amazing as usual. Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time. Took a little longer than expected.over 2.25 hrs for a 10k service. It was very busy so maybe not schedule so many people at the same time. More

Great job from check in to finish Kept me informed about everything that was being done about everything that was being done More

The staff is consistently pleasant, courteous and professional. We have only praise for the staff. professional. We have only praise for the staff. More

Very good and very helpful good customer service specialist Jeff well experienced always keeping touch specialist Jeff well experienced always keeping touch More

Outstanding performance, consistent dedication, and remarkable results that exceed expectations, truly inspiring and highly recommendable work remarkable results that exceed expectations, truly inspiring and highly recommendable work More

My car was serviced efficiently and all problems were taken care of. The dealership is clean and very comfortable. They are a cut above other dealers. taken care of. The dealership is clean and very comfortable. They are a cut above other dealers. More

Honest, dependable, and great workmanship. Service advisors are exceptional. The overall experience is second to none! Service advisors are exceptional. The overall experience is second to none! More