Germain Lexus of Easton

wrong diagnosis Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. P Took my GX 470 in for oil change. No problem with that. Got a text saying I need to replace water pump because they 'found engine coolant leak'. Price of $1,483.88. I though that was kinda a high so I opted not to do it. When I went to pick it up I was told the price included replacing the timing belt because it had coolant on it. I had just got new timing belt and it has less than 5,000 miles on it. I took the truck in for a second opinion to a shop that I trust that replaced the timing belt for me. The real problem is that a few thermostat housing gasket is leaking and not the water pump. Timing belt is fine but I need new serpentine belt because it is worn out(truck has 100,000 miles). So a new serpentine belt, replacing gaskets will cost me $319. I would have paid $1,119.88 more and I'd need a serpentine belt sometime in the near future. This is the second time they have got it wrong. The first time I save $2,000 by not getting repairs done here. Friendly, nice place, free coffee, good costumer service is great. But I need my car serviced. More

10,000 service. Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect Exceptional customer service by these folks. One of several reasons why I purchased a Lexus. I am a bit of a perfectionist and these folks are perfect. Truly a pleasure driving and owning this technological marvel. My motto is: Lexus for life. More

BEST CAR BUYING EXPERIENCE EVER Janet, Bennie, and Josh truly are in a class above the rest. Janet is the consummate positive professional that takes a personal approach as opposed Janet, Bennie, and Josh truly are in a class above the rest. Janet is the consummate positive professional that takes a personal approach as opposed to the stereotypical "cars sales robot". She listens and has an actual interest in you and your car buying experience. She was very knowledgeable and extremely patient with us throughout our entire purchase experience. Bennie and Josh are by far the best in the business. You will be hard pressed to find 2 individuals more dedicated to the customer and their wants and needs. Their profound positivity and willingness to provide solutions rather than obstacles with outside-of-the-box thinking, are a refreshing change to not only the car buying experience, but the personal experience that you just don't find much of this day in age. It was a very personal and intimate experience that made us feel like they were our family and that they were going to do anything and everything for us that they would do for their own family. We were initially hesitant to justify the higher payment that we were accustomed to, but throughout this process we realized that paying a little more and being treated like family and receiving the "luxury" experience was well worth our time and money. I will not buy another Lexus from any other dealership. We are sold on Lexus, but more importantly, we are sold on Bennie, Josh, and Janet. You make that dealership the best!! BG More

Janet is the best I bought my last Rx350 from Janice 4 years ago. I was back again to get my 2017. She isthe salesperson I have ever had I bought my last Rx350 from Janice 4 years ago. I was back again to get my 2017. She isthe salesperson I have ever had More

Long trip for a great car We totaled out or Saab 9-3 and I found one in Ohio. I thought it would be worth the 4 hour trip to get a rust free car. After the long trip I found th We totaled out or Saab 9-3 and I found one in Ohio. I thought it would be worth the 4 hour trip to get a rust free car. After the long trip I found the car in poor shape. I was upset to say the least. I googled Saab 9-3's near Columbus and a good looking one came up at Germain's so I traveled further. This Saab was the nicest 2006 vehicle I have ever seen. You can tell Germain's picks their used cars wisely. Abubakar helped with the sale and he couldn't have been more professional and kind. He showed me around the entire dealership and explained the care that they go through with their cars. Now this was a ten year old car, but they treated me like I was buying a $70,000.00 brand new Lexus. I had at least 5 employees shook my hand and thanked me for my business. What a pleasure guys, especially after I thought I might had made an all day trip for nothing. More

Extremely Satisfied I stopped in just to look around, I wa shelled immediately by Bob Havey. He was able to work out a great deal for me and made my experience very satis I stopped in just to look around, I wa shelled immediately by Bob Havey. He was able to work out a great deal for me and made my experience very satisfying. More