Germain Lexus of Easton

This was my first time buying a car and I was extremely nervous to say the least. However, Jack Wier was absolutely amazing. He explained everything and made sure I was understanding everything! Trey was a nervous to say the least. However, Jack Wier was absolutely amazing. He explained everything and made sure I was understanding everything! Trey was also super kind and helpful when it came to explaining my options for the extended warranty. Basically, I had an amazing experience and will definitely be recommending them to my friends and family! More

Great customer service from everyone. Place is always so clean. Never over charged for maintenance. Place is always so clean. Never over charged for maintenance. More

The service experience was excellent. The drop-off was quick and easy with a loaner ready. The dealer completed the work well before the estimated time, and the pickup was also very swift The drop-off was quick and easy with a loaner ready. The dealer completed the work well before the estimated time, and the pickup was also very swift and hassle-free. More

My Lexus broke down in Ohio when I was driving from Maryland to Missouri. I was towed to the nearest dealership, Germain Lexus of Easton. As soon as my service advisor Nathan introduced himself I felt Maryland to Missouri. I was towed to the nearest dealership, Germain Lexus of Easton. As soon as my service advisor Nathan introduced himself I felt confident all work was going to be completed as if I was a local resident he had known since I purchased the car. When I left the Lexus service bay I knew he had done everything he possibly could to get me underway. He asked me to email him letting him know I made it safely to my destination. Impeccable customer service. More

The service was good and my service advisor Jeff H paid close attention to details. close attention to details. More

A very clean and comfortable center. Very friendly staff and experienced. The best dealership and service provider. Absolutely the finest. Very friendly staff and experienced. The best dealership and service provider. Absolutely the finest. More

Nathan was nice and professional. He honored the 2 year warranty I had on the 4 new tires I bought on 7/17/25 and replaced the bad tire which leaked. I was surprised to find out that He honored the 2 year warranty I had on the 4 new tires I bought on 7/17/25 and replaced the bad tire which leaked. I was surprised to find out that I had to pay 37 dollars for labor for replacing the defective tire. This did not leave good taste as to the policy of Germain to bill for replacing defective tire which leaked and is not the fault of the customer. More

The issue I was having with my car was addressed with an acceptable resolution. I was updated frequently and a courtesy car was provided and my car was returned to my location saving me from an additional t acceptable resolution. I was updated frequently and a courtesy car was provided and my car was returned to my location saving me from an additional trip to the dealership. More

Germain Lexus was extremely professional and thorough. Donna took great care of us as always! Donna took great care of us as always! More

It took 2 hours to rotate my tires! I realize there were many customers on Monday morning, but two hours was much longer than any other time I've had service done. It was frustrating to I realize there were many customers on Monday morning, but two hours was much longer than any other time I've had service done. It was frustrating to have to wait that long. More