Gay Family Kia

Always willing to help when and where they can. Always explains. Always willing to help when and where they can. Always explains the repairs and situations. Always explains. Always willing to help when and where they can. Always explains the repairs and situations. More

Being honest, las two services before this one, I was considering to take my car to a different shop. But with the service this time you got me back. considering to take my car to a different shop. But with the service this time you got me back. More

Colton was very helpful with the purchase of our new Sportage. He was responsive and informative. Sportage. He was responsive and informative. More

Dealer ship was nice and clean. Had any amenities I would need if I needed to stay to wait for my car. Had any amenities I would need if I needed to stay to wait for my car. More

easy checking in and was acknowledged when entering office waite time was acceptable frindley staff office waite time was acceptable frindley staff More

Ruined my plastic and paint by putting duct tape directly on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 on the car. I spent 3 weeks trying to get an appointment with Gay Family KIA Service. I made several phone calls that were unanswered. I left 2 messages with the Chat system on their website with no call back. I left messages directly with the dealership with no call back. When I finally got someone to answer the phone they agreed they could do 4 different service items and we scheduled an appointment (I have always waited for my car with no problems in the past at KIA and other service providers). The nature of these 4 items could have been done in 1-3 hours, no need to drop off and there was no indication from KIA that I would need to leave the car. When I arrived for the schedule appointment I was informed they only had time to do 1 simple recall inspection and nothing else unless I left the car AND they were backlogged for 45 days for normal appointments. Why isn't the shop being expanded if you have that much repair business? Why am I buying a brand that needs that many repairs? I did leave happy with a freshly washed car, but then when I got home the next day I noticed black duct tape stuck across the paint and plastic on the front of the car. This was not painters tape, but instead super strong sticky heavy duty duct tape that left gummy goo all over my car. Very unprofessional, EVERYONE in a car repair area should know better than to apply duct tape to either paint or plastic. I was having oil changed here but they kept losing and not replacing the bolts that hold the undercarriage cover on. Every time I wait in the KIA Service area there is number of very upset customers who have been fighting with KIA for a long time based on their conversations. Never going back to this location. More

Pat was very knowledgeable, helpful and friendly. He made our purchase smooth. Great experience overall. He made our purchase smooth. Great experience overall. More

Excellent service and employees ; very polite and professional and accommodating; Answering questions on the issues that conserved me that relates to my vehicle. professional and accommodating; Answering questions on the issues that conserved me that relates to my vehicle. More

Great Service. Juan was beyond excellent. I will make my next purchase with Gay Family automotive. Juan was beyond excellent. I will make my next purchase with Gay Family automotive. More

Gay Family Kia and Austin Demott made my buying experience very easy. Mr. Demott was very helpful in explaining to me what all he needed from me and did all the paper work in a timely manner. My experience very easy. Mr. Demott was very helpful in explaining to me what all he needed from me and did all the paper work in a timely manner. My whole experience was the best ever. I highly recommend Gay Family Dealership. More