Gay Family Kia

Wow, I can't believe the DISHONEST SALES STAFF and SALES MANAGER working at this dealership! I had a ridiculously bad experience at this dealership. The price we agreed upon is not what was presented once MANAGER working at this dealership! I had a ridiculously bad experience at this dealership. The price we agreed upon is not what was presented once I finally got an opportunity to see an itemized buyers order. Here's how things transpired. The sales price offered was $16,001, but with TT&L and the "Gay Family VIP" package the total came out to $18,865. The VIP package is an additional $995 for your typical dealer fluff/padding/addons (i.e., tint that wasn't installed yet, clear coat, nitrogen in the tires, a couple of oil changes, and a few other meaningless items), none of which I couldn't utilize because I live an hour and a half away and wanted to take the car home that evening. When I countered that I'm not paying for the VIP package and to take it off, the salesman went to "ask the manager what he could do." (Note: The only people in the entire dealership at this point in time were the salesman, sales manager, my son, and me. So, the whole back and forth of asking the manager seemed a bit silly in itself). When he came back, he said that the manager would take off $531 of the total. I countered that I wanted to whole $995 taken off and it was a deal breaker if it wasn't. He went back to the manager again to ask about taking the entire VIP off, and after while he came back and said the sales manager said OK. He drew an "X" over the VIP and then a line for me to initial (see both in blue ink on the attached photo). It's at that point that I asked to see an itemized list of the charges and was told that the finance guy will have it. When I got over the finance guy and finally saw a buyer’s order, I noticed that the VIP package was still included in the total. When I said that it was supposed be taken out, he called the manager who said that it should still be included. I walked back over to the manager's office and asked him if he was going to honor the price that was quoted to me. After quite a bit of back and forth, essentially his response was "You signed a piece of paper with an out the door cost of $18,334, so that's what you agreed to." Well, no, sir, I agreed to the $16,001 plus TT&L that your salesman and I sat there agreed upon after he asked you for the OK. I'm not really sure how there could have been any confusion about the deal, since I was the ONLY customer in the entire dealership. In any event, as mad as I was at their dishonesty, as a last-ditch effort I tried to make one final offer to close the deal and move on, because my son actually really wanted the car. I said that I'd give him $200 of the VIP, to which he said no. The end result of all of this: I'll NEVER do business at any Gay Family dealership and I highly recommend to anyone considering doing so to be very weary of their sleazy and dishonest sales tactics. More

Excellent service from the minute I walked in to when I drove off in a 2021 Kia Forte. Patrick was amazing salesman. I was so happy when I left I have made a referral to my neighbor and they went the very drove off in a 2021 Kia Forte. Patrick was amazing salesman. I was so happy when I left I have made a referral to my neighbor and they went the very next day and purchased a small SUV. More

My favorite dealer for gmc Buick Kia. I have bought many vehicles here. Love these people. Everyone is very friendly and customer oriented. I highly recommend Gay family auto. vehicles here. Love these people. Everyone is very friendly and customer oriented. I highly recommend Gay family auto. More

Great. We went in looking for an SUV. The young salesman was very hospitable. He made sure to answer all of our questions. Great experience. Thanks was very hospitable. He made sure to answer all of our questions. Great experience. Thanks More

Pleased with the purchase which went smoothly. Pleased with service as well. When I had a problem with my car's idle 3 days after I bought it, I brought it in and was immediately helped by Roy. He explain with service as well. When I had a problem with my car's idle 3 days after I bought it, I brought it in and was immediately helped by Roy. He explained the idling/stop feature on my car and showed me how to shut it off. I was pleased with how I was treated as a customer! More

Bought 2020 Sorento SX. Buying experience poor and really should have walked out rather than closing. AM radio went out after about 5 months. Dealership kept 2 1/2 weeks to "diagnose". Then, ordere really should have walked out rather than closing. AM radio went out after about 5 months. Dealership kept 2 1/2 weeks to "diagnose". Then, ordered Korean part that took 2+ months. Radio worked for about 3 months. Their answer now, bring it in, drop it off, they may look at it after 2 days or so and decide what to do. Will go to a different Kia dealer to fix the problem. We will not darken Gay Kia's door again and it is highly unlikely that anyone we talk to will, either. More