Gay Family Kia

Best car buying experience I have been involved in. GREAT customer service from all departments. GREAT customer service from all departments. More

We purchased our last three vehicles from Gay (2 Kia Sorentos and 1 GMC). I have always been very pleased with the sales and service at Gay. My most recent purchase was done through Austin in Kia sales. Sorentos and 1 GMC). I have always been very pleased with the sales and service at Gay. My most recent purchase was done through Austin in Kia sales. He was very helpful. He is a no-pressure, very patient, and take-your-time type of salesman. He is VERY knowledgeable about the vehicles he sells! I'm very happy with our experience at Gay Family Kia. More

Great customer service . We had a thorough inspection on the vehicle and great communication with the staff We had a thorough inspection on the vehicle and great communication with the staff More

Excellent, knowledgeable sales Rep,Austin, who made the whole purchase experience the best I have. Ever had! whole purchase experience the best I have. Ever had! More

Respectful, customer centric, and works to provide the best deal possible without adding addendums to the MSRP which many dealers still try to do. best deal possible without adding addendums to the MSRP which many dealers still try to do. More

The quickest and easiest dealership experience I have ever had. Everything was waiting for me and ready to go before I even got to the dealership. They also gave me a deal that no other Kia dealer was of ever had. Everything was waiting for me and ready to go before I even got to the dealership. They also gave me a deal that no other Kia dealer was offering. More

Had an appointment, all the staff was eager to help, answered questions and were able to get the deal we wanted in a timely fashion. answered questions and were able to get the deal we wanted in a timely fashion. More

If I could give -0 stars I would and it will be well deserved. I am so upset with Gay Kia that I don't understand this feeling. I went to Gay Kia just to get a quote and I expressed this several times. deserved. I am so upset with Gay Kia that I don't understand this feeling. I went to Gay Kia just to get a quote and I expressed this several times. After the sales rep Katy being so nice and driving the Kia K5 I was hooked and told her to start the process. My 2020 CHR only had 13,000 miles and is in mint condition. They only wanted to give me 21,000 my payoff was $19,645.00, but I refused because the Kelly Blue Book is 25,000. To make a long story short after expressing I do not want to put down a down payment and want my payments to be $450.00 not the $610.00 Gay Kia was trying to sale me on. So, after getting approved I still had to go and review the paper work and sign. Let me first say that the guy that did my paper work talked so much and even more when I would ask about the figures it was frustrating me and I was pressed for time, so for that I blame myself for allowing him to control process. I got up early to view my contract and was disturb about this. My trade in was $24.000 take away what my pay off was that would have given $4,324.34 in my pocket if I would have sold it to them I also put down $500,00 which total $4,824.34 subtract that from the MSRP of $26,940.00 that would and should have dropped the total of the car to $22,615.66 at a 11.85% interest rate . Now, this is why I believe Gay Kia stole my down payment. When I plugged in my usb and looked at the contract thoroughly I noticed where the MSRP amount should be it was $29,942.52 this is because Gay Kia added these fees. Gay Value P $1,895.00/Dealer Service $310.00/ Tire $595.00. and other fees that bought the total cost owed $30,439.03 - the amount they gave me for the trade in $24,000 would have me owing them $6,439.00 subtract my down payment of $4,824.34 that would equal $1,614.66 My total of payment with interest is $39,462.36. Gay Kia stole my down payment and I am going to find out is this legal. I swore whenever I try to ask the guy that did my paperwork he was all over the place with a reply. I was so fed-up with him that I told myself I have a few days to look over the contract with a clear head and if I see any type of scams I will return the car, but when I think about it my credit was ran which would make it hard for me to go elsewhere to get a honest deal, so I will hope that Gay Kia will correct this greedy deal, because I will keep the car but will not let them get away with stealing from me. Because if I would have sold my Toyota which is in high demand I would have walked out with $4,324.00 for the difference in my payoff not owing Gay Kia $1,614.66. I let them play me stupid, but I will not let them get away with it. More

I asked for a vehicle that would be suitable for a disabled child. They assured me that they knew what they were talking about, as I was a new mom and don’t know cars. They sold me a new Kia Rio with disabled child. They assured me that they knew what they were talking about, as I was a new mom and don’t know cars. They sold me a new Kia Rio with manual windows and locks. It didn’t take long for my kid to realize they could roll down the windows and throw anything within reach out the window. I had to duct tape the windows rolling handles in place. And try loading a handicap stroller into the trunk. I hurt my back so many times. Then the service department charged me 2x more than Freddy Kia and refused to honor my extended warranty even though every other kia dealership begged me to them. Lastly, I was upside down on my 6-year loan as soon as I drove it off the lot. Just despicable. More