Gay Family Kia

Excellent customer service! I was so glad to revisit Gay Family Kia and work with Kilan. This is our 3rd vehicle and we couldn't be happier with the whole process. Kilan was very I was so glad to revisit Gay Family Kia and work with Kilan. This is our 3rd vehicle and we couldn't be happier with the whole process. Kilan was very attentive, and didn't give up. He met our needs and then some. We look forward to working with him and this dealership in the future! More

Great experience Kilan Anderson was a pleasure to work with. He is very professional and very personable. Buying a car from him and Gay Kia was painless and fast. We Kilan Anderson was a pleasure to work with. He is very professional and very personable. Buying a car from him and Gay Kia was painless and fast. We would definitely buy from him again and will recommend him to our family and friends. More

Outstanding Customer Service I had an amazing experience at Gay Family Auto! Kilan Anderson is the absolute best hands down!!! He went above and beyond to assist my needs and even I had an amazing experience at Gay Family Auto! Kilan Anderson is the absolute best hands down!!! He went above and beyond to assist my needs and even as far as helping me prioritize what was best for me and my family! I would definitely recommend all of my friends to purchase their next vehicle form him! He was very attentive and no pressure. He has an amazing personality...great for the car sales business! I definitelygive him 10 stars! More

Worst Experience Ever!!! I would not recommend anyone to shop here. This is the 2nd, but by far the worst experience we've had with a Kia dealership in a month's time when try I would not recommend anyone to shop here. This is the 2nd, but by far the worst experience we've had with a Kia dealership in a month's time when trying to purchase a 2017 Kia Sportage. The sales guy I was dealing with was Ben Waxmen at Gay Family Kia. First off I live in Richmond, Tx and prior to going all the way to Dickinson I informed Ben that i'd prefer to do everything via electronic means so that when I arrive in the office I just sign the finance paper work, grab the keys and go. Keep in mind I already had a pre-approval from a bank, therefore, the process to buy the vehicle shouldve been a breeze. Ben lied via text and email stating that all the paper work was done and submitted to the bank and the vehicle will be ready on Saturday, 9/10/16 when I come in to the office and that I should be there no more than 1hr, if that. I arrive to be greeted by Johnny Johnson (another sales guy) who informs me that Ben is on vacation, but supposedly did not inform anyone of his appt that he had scheduled for the day. Who on earth would schedule an appt two days prior to going on vacation and then not inform the person you scheduled it with?!!! Johnny ensured me that he could handle everything and attempt to pick up where we may have left off. So, Johnny couldnt find the vehicle that was on the deal and brought out 2 others with different prices from the original one. Then when he found the original vehicle he couldnt find the key, the paper was also not submitted to the bank, as Ben claimed and the price of the vehicle, according to Johnny, was not the same price that Ben assured me that I would be paying (via text). Additionally, I asked Ben two days prior to arriving if there were any other fees associated with the vehicle outside of TT&L, and of course he stated that the only price I'd have to pay for the vehicle was $21,870 + TT&L. However, after Johnny brought out a document showing dealer fees and document fees pricing over $800, not to mention a vehicle with a price tage of nearly $2,000 more than what Ben stated the vehicle would be. Not to mention Johnny informed me that since I was using a bank that wasnt provided by them that would add $1,000 on to the price of the vehicle (which Ben also failed to mention). Now after driving more than 1hr in the rain to get to this location, with a disabled person in my vehicle waiting for a prolonged period of time. I requested to speak with the sales manager that Ben claimed to have done this deal with prior to me arriving and ironically, there was no sales manager who was aware of Ben's deal at all. So the sales manager that was on duty, pretty much did not want to deal with us and told Johnny to inform us that if we wanted to voice our complaint then we'll have to wait, but he pretty much wasnt gonna do anything about the lying salesperson who wasted our time and gas just to get us there (WHILE ALREADY HAVING A PRE-APPROVAL) so we left! I would not recommend anyone to purchase a vehicle from this money hungry place, they did not even offer us water when we arrived like most dealerships do out of courtesy, but apparently, their minds was too focused on attempting to make a sale on a rainy day. More

Don't judge a book by its cover Was looking for a Forte the sales person decided what I could afford never follow up or called back. I expressed to my sales person that I wanted a re Was looking for a Forte the sales person decided what I could afford never follow up or called back. I expressed to my sales person that I wanted a rear facing camera. His response to me was that will be $2000 more. He never offered me any options or anything thing. I was very disappointed. I went to Archer Kia and got an Optima with everything that I wanted and a bigger car. I felt I was over looked due to my appearance. I was in my work attire. After getting my car I get a call asking when am I going to pick up my car. I told the caller I already purchased a vehicle and she stated that she could have matched the deal. It's not about the deal its about customer service. Needless to say Gay Family Kia will not get any of my business. I also notice that the sales person I dealt with is no longer there. More

Great experience! Jack was awesome! He helped us get a car within our budget. Everyone was incredibly friendly and helpful! We would definitely use Gay Kia again in the Jack was awesome! He helped us get a car within our budget. Everyone was incredibly friendly and helpful! We would definitely use Gay Kia again in the future when we are ready to purchase another vehicle! More

Great Customer Service!!! Trevor Tran was my salesman and did an awesome job helping me find the perfect car with all the features. Not only that he helped me get a Great Deal Trevor Tran was my salesman and did an awesome job helping me find the perfect car with all the features. Not only that he helped me get a Great Deal on my 2016 Kia Optima. I would definitely recommend Gay Family Kia in Dickinson. Thank you!!! More

Awesome Dealership !!! Amando did a very good job helping me find my car. I will also be coming back to him to get my next car. He was very knowledgeable about the vehicles. Amando did a very good job helping me find my car. I will also be coming back to him to get my next car. He was very knowledgeable about the vehicles. And he also did a very good job helping me get a good deal on my car. More

Great buying experience Very friendly staff. Extremely knowledgeable. Super clean dealership. I was looking for a Kia soul. They have a good assortment of soul with many diff Very friendly staff. Extremely knowledgeable. Super clean dealership. I was looking for a Kia soul. They have a good assortment of soul with many different options available. Found the perfect vehicle. My family really enjoys the new Kia soul. More

New KIA Nice place to do business. I would come back for another car buy. Very accommodating They would bend backwards to please you. Good Did not take extr Nice place to do business. I would come back for another car buy. Very accommodating They would bend backwards to please you. Good Did not take extra waiting time to get out. More