Gay Family Kia

I went in today 10/28/20 to test drive a 2021 Kia Telluride AWD EX. I was greeted by Meagan Posten. She initially showed me a 2020 SX that was a demo with over 20,000 miles. Price over 50,000.00. We Telluride AWD EX. I was greeted by Meagan Posten. She initially showed me a 2020 SX that was a demo with over 20,000 miles. Price over 50,000.00. We then moved on to the EX. The test drive was nice, she seemed pleasant and informative. I told her upon returning that if I could get the price I wanted, she would have a sale today. We went inside, she spoke with her “manager” and came back with a “price” . The MSRP of 43,695... with an offer to me around 42,000+ ttl, and a monthly rate of over 865.00. No drive out price given , and financing hadn’t even been discussed, so not sure where the monthly rate came from. When I told her that was more than what I wanted to spend, she asked what my price would be. I said, 40,000.00 drive out”, and she wrote it down on the same piece of paper and had me initial it. She came back with a counter from her “manager” of 50,000.00. How it went from 42,000.00 plus ttl to 50,000.00 drive out is beyond my comprehension, considering ttl would have been approx 3,000. Making drive out around 45,000 plus change, to which she agreed at the time. So I left. When I got home I texted Meagan and voiced my disappointment and questioned what happened with the quoted price of 42,000+, she told me, and I quote from her text... “ No ma'am. He was initially at a $51,600 drive out. He lowered it to 50k upon your offer of 40k out the door.” I stated,” That's not what was on paper, but that doesn't matter... I see that all dealerships are the same . Have a good day” Her response to me was, and I quote from her text message, “ (1 of 2) That is correct. The paper had the sales price and payments not the drive out. I'm sorry we couldn't earn your busniess. I hope you have a great day too.” This has to be one of the most terrible, shady , manipulative transactions I have ever had with a dealership and I have had several over the past few days. I understand all businesses need to make a profit, but to blatantly try and rob a customer is unprofessional and untrustworthy. Or maybe it was because I was a woman, and they felt they could take advantage or treat me as if I was an idiot. Oh and the 2020 Telluride SX with over 20,000 miles on it... she stated they were selling it over 5,000 more than what the original price of the vehicle was worth because the “market is hot for the most popular suv out there.” So if you want to buy a Kia... or any other vehicle associated with the Gay Family in Dickinson Texas.... don’t do it, unless you like being robbed of your money. More

Service department lacks competence and integrity. I was told a service was completed that involved removing a broken piece of my hair clip from the gear xxxx. My hair clip showed no evidence of being broke told a service was completed that involved removing a broken piece of my hair clip from the gear xxxx. My hair clip showed no evidence of being broken. The leather that surrounds the gear shift was not torn or showed any evidence of a peice of my hair clip needing to be removed. Of course this service was not covered under my warranty so I was told I would be charged. They backed of when I asked to see my hair clip which again was NOT broken. They also were not able to supply me with a loner car. I had to rent a car for a week because they were unable to tell me when they would have a loner available and how long the service would take. I would expect a record of when a loner car would be available at the very least. I also asked for my key fob to be reprogrammed and was told it would not be able to. This key fob was 1 of 2 fobs i received when i purchased my new Kia at Gay Family Kia in 2018. My purse was stolen 1 yr ago and had my key with my wallet in it, so I had my spare key reprogrammed. I was able to retrieve my stolen purse so I asked for the fob that was in my stolen purse to be reprogrammed and Roy in Service told me it couldn't be done. Why were they able to do one a yr ago but not the other one now? I would have to spend 300 to purchase a new fob instead of 75 to reprogram. I purchase new, not used vehicles to avoid out of pocket expenses. My previous new vehicles were purchased at Ron Carter Cadillac. They were always able to give me a loner car and replaced my fob at no charge. This was my first purchase at Gay Family Kia and will be my last. I was also looking to buy my son a vehicle. I will now be trading my car in and buying 2 new vehicles elsewhere. I am trading in my car because I still have 8 yrs of warrenty left on this car and refuse to do business with Gay Family Kia. I couldn't help but think that maybe I was treated that way because I'm a female. Well this female is smart enough to know when she is being taken advantage of, and will NOT stand for being lied to and mistreated. EVERYONE deserves equal and fair service. I truly hope this review helps Gay Family Kia deliver better service to ALL of their clients. God Bless! More

I drive by other dealers including another KIA dealer to get to Gay Family Kia for service. They are great and have resolved problems that the other dealer couldn’t or wouldn’t. Everyone in Service was frie get to Gay Family Kia for service. They are great and have resolved problems that the other dealer couldn’t or wouldn’t. Everyone in Service was friendly and helpful. My service writer was Kevin and the manager wS Brad. I will look here first to buy my next KIA. More

Excellent Service Lee Fox is the man to see!!! I was greeted as soon as i arrived. He was EXTREMELY helpful and patient as we spent the whole day looking for the right Lee Fox is the man to see!!! I was greeted as soon as i arrived. He was EXTREMELY helpful and patient as we spent the whole day looking for the right car with the right price. He did EVERTHING in his power to help me pull off the lot in a NEW CAR! The entire staff was awesome. They have a great area to entertain little ones, and even made us popcorn, and offered refreshments. The financing department took their time explaining and breaking down every detail of my loan. I am VERY GRATEFUL i decided to stop in, and would HIGHLY recommend that you do the same! THANK YOU Gay Family Kia!!!!!! More

Beyond our expectations. We went to Gay Family Kia via the Carpro Show. We messaged Dylan and he was quick to respond with pricing. My wife and I went in for test drive every We went to Gay Family Kia via the Carpro Show. We messaged Dylan and he was quick to respond with pricing. My wife and I went in for test drive everything went well. Dylan was friendly , and even lowered our interest rate than what we had for our bank. Saving us money. The experience was exeunt and efficient. More