Gay Family Kia

When I purchased my 2018 Kia, your service department was rated highly and and one of the reasons for the purchase. Now the service department leaves something to be desired. It takes 4 or more weeks to ge rated highly and and one of the reasons for the purchase. Now the service department leaves something to be desired. It takes 4 or more weeks to get an appointment. This has been so the past several times I have had my car in. I left my car this last time and was given no info. on how long it would be there. Since we have another car, that is not a big problem. Took it on Tuesday. Either Thursday or Friday I got a call saying that the parts were in and when could I bring the car in so that they could be installed. Then on top of that I received an email saying that I had missed my scheduled appointment and would I like to call and reschedule for work to be done. I called the service department and was told that they did have my car and that it would probably be ready the next day. I finally received a call on Wednesday at about 4:30 p.m. saying it was ready. Since I was never given any info on how long it might take (They did say that some of the parts might have to be ordered when I first took it in) I guess it did not warrant any "update" information after being there 9 days for lights on in the dash and a recall item. If/when I purchase another vehicle, it probably will not be here even though I really have no complaints about the car and the dealership is convenient for me. More

Would not take my KIA Sorento any where else. Honest and up to date on vehicles. Honest and up to date on vehicles. More

I had a fantastic experience working with Dr. Mike Dotson when purchasing my car. From the start, Mike was incredibly knowledgeable and took the time to answer all my questions thoroughly. His co Mike Dotson when purchasing my car. From the start, Mike was incredibly knowledgeable and took the time to answer all my questions thoroughly. His communication was clear and consistent, which made the entire process seamless. What I appreciated most was his upfront and transparent approach—there were no hidden surprises. He was responsive throughout, always getting back to me quickly, and best of all, there was absolutely no pressure. Mike made the experience stress-free and was easy to work with. I highly recommend him to anyone looking for a hassle-free car buying experience! More

Thanks Patrick Smith for all your help. Patrick made this purchase enjoyable and very informative. He definitely knows his vehicles inside and out . We were more than pleased with trade in Patrick made this purchase enjoyable and very informative. He definitely knows his vehicles inside and out . We were more than pleased with trade in on our car and price of the Sorrento. I will refer everyone to Patrick and Gay Family Kia. More

The reason for 3 stars is because the trim was supposed to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated the to be replaced on my car and when i asked about it they said it was replaced but replaced with black instead but when i got home my spouse stated they had not replaced the trim and was very upset that i was lied to More

Gay Family Kia was very clean while the employees were very friendly, knowledgeable and helpful. very friendly, knowledgeable and helpful. More

Gay Kia has been an awesome experience throughout our three vehicles we have leased. We will continue to be returning customers. three vehicles we have leased. We will continue to be returning customers. More

Best car buying experience I have ever had thanks to Hunter Beets! Every aspect went smoothly. Hunter Beets! Every aspect went smoothly. More

Gave me a great deal on my purchase and took care of all my needs. my needs. More

Staff are friendly and they try to find the perfect vehicle for you. From sales to financial, the service was excellent. vehicle for you. From sales to financial, the service was excellent. More