Gates Toyota

I had a break down on the highway and Gates was able to fix my car in just a few hours. They shuttled me home while my car was being fixed thank you guys. fix my car in just a few hours. They shuttled me home while my car was being fixed thank you guys. More

The service member who signed me in was polite and helpful. It was my first time there and 1st time ever owning a Toyota. Also the member who checked me out was able to answer my questions and was als helpful. It was my first time there and 1st time ever owning a Toyota. Also the member who checked me out was able to answer my questions and was also polite.... I’ll be back... may even buy a car there someday soon as I’m looking to transfer from being a Ford man and possibly becoming a Toyota man More

Great place for service. They are always polite, and do a good job. They fix your car the first time. I do miss the car wish service though. good job. They fix your car the first time. I do miss the car wish service though. More

Dealer used to wash car with service and now didn't. Price for service is on high end of national average. Service was quick and I was informed of anything needed. Price for service is on high end of national average. Service was quick and I was informed of anything needed. More

Excellent customer service and work was completed within the time frame given, which is often not the case👍 They were also forthcoming about the work that needed to be done rather than trying to sel the time frame given, which is often not the case👍 They were also forthcoming about the work that needed to be done rather than trying to sell service or parts that are not necessary! More

Service was quick and efficient , waiting room was comfortable, hopefully soon we can get back to normal and provide complimentary coffee, overall a good experience comfortable, hopefully soon we can get back to normal and provide complimentary coffee, overall a good experience More

Well, as usual, my favorite place to go for service. I don’t think I would go anywhere else. This time a video of the inspection was taken and sent to me and it was an ingenious idea. I learned a couple don’t think I would go anywhere else. This time a video of the inspection was taken and sent to me and it was an ingenious idea. I learned a couple of bad things that is going on with my truck and the proof was in the videos not just hearing it from the service dept. or having to have a tech show me actually in the bay. More

Very helpful and understanding when it came time to diag the problem and then let me know what they found and how much it would be to fix it, it was nice that they were not pushy in anyway to get me to spen the problem and then let me know what they found and how much it would be to fix it, it was nice that they were not pushy in anyway to get me to spend money. More

The service department did a great job getting me checked in. My wait time was very reasonable. The price to fix my tire was reasonable. in. My wait time was very reasonable. The price to fix my tire was reasonable. More

Feel like I could've been treated a little better... It is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so is my first car purchase felt as though my car should've been cleaned inside/out especially leaving a $500 deposit to hold it (had the time to do so over the weekend). Also was handed the keys with only a quarter tank of gas 😒. Realize I'm not buying their most valuable vehicles and probably had to do a little extra work getting the loan for me but felt unimportant... Update: Sent an apology email but didn't offer anything in compensation. Also two weeks later I find out they had the wrong address on all my paperwork, good thing I noticed it and called the lending bank and dealership to correct it. More