Gates Toyota

Body work done Gates performed some minor body work on my front bumper. The work is immaculate- can’t tell holes were ever present. The manager was helpful as well. Gates performed some minor body work on my front bumper. The work is immaculate- can’t tell holes were ever present. The manager was helpful as well. Gates provided a ride for me to work and back to the shop afterwards which was great. The only thing I found a little concerning is that the vehicle Gates picked me up in to drive to and from the body shop had a cracked front bumper and needed body work. More

Service Department Austin more than helpful. Had a few questions and was more than willing and helpful to answer my questions and willing work with me if my problem wasn Austin more than helpful. Had a few questions and was more than willing and helpful to answer my questions and willing work with me if my problem wasn't solved. More

New service agent He has seemed very nice and knowledgeable. So will see how our relationship developes. I see no reason for it not to be good!! I for sure will be retu He has seemed very nice and knowledgeable. So will see how our relationship developes. I see no reason for it not to be good!! I for sure will be returning. More

Our Recent Service We receive quick and friendly service each time we have had had an oil change at Gates. We also enjoy our brief chats with Mike, and Landon, who have We receive quick and friendly service each time we have had had an oil change at Gates. We also enjoy our brief chats with Mike, and Landon, who have sold us our Prius vehicles. Thanks again, Toyota crew! More

Great experience with friendly reps Went in to do research and left with a car. Nathan did a great job. I've sent him four referrals. Glad to do business with your lot Went in to do research and left with a car. Nathan did a great job. I've sent him four referrals. Glad to do business with your lot More

Quick and good I went at 730am and was very quick (45mins). There's a wait area with vending machines and conolimentsry coffee. They could use some more non-vending I went at 730am and was very quick (45mins). There's a wait area with vending machines and conolimentsry coffee. They could use some more non-vending food (sandwiches or salads maybe) More

Committed Customer Service Team My first visit to Gates Service Department as new customer. No time waiting to be asked “how can Help you?” Got an estimate within and hour. Detailed My first visit to Gates Service Department as new customer. No time waiting to be asked “how can Help you?” Got an estimate within and hour. Detailed description on what they found and how much. Got a free shuttle back home cause the repair took 6 hours. Then I was pickup back to Dealer. Amazing lobby for customers waiting service. I got hooked with them!! Thank you Brian, Mike and you all More

Great, fast service like always They were fast and friendly, knew my car from bringing it there before. They know what oil change services I always get, was in and out in an hour. They were fast and friendly, knew my car from bringing it there before. They know what oil change services I always get, was in and out in an hour. More

I got screwed Thank you Gates for completely ruining my first expensive car experience. I bought a used Chevy Malibu 2015 for $20,000 and I am having nothing but pr Thank you Gates for completely ruining my first expensive car experience. I bought a used Chevy Malibu 2015 for $20,000 and I am having nothing but problems with it. My headliner is coming down, the ac has a terrible smell, I can't seem to close my driver door all the way, so on the high way the cabin of this car is very loud. The worst part is that I having some issues where the car keeps surging up and down, so the car feels like its going back and forth. I brought the car to gates 3 times because I kept telling them I was having issues, they did nothing for me. I am done with Gates, now I will have to bring the car to someone else, and pay diagnostics fees to find out whats going on. DON'T BE ME, GO SOMEWHERE ELSE. More

Fast, Friendly Service I had service scheduled for a lease and when checking in, I was notified there was a recall on a part. They were able to take car of the recall and sc I had service scheduled for a lease and when checking in, I was notified there was a recall on a part. They were able to take car of the recall and scheduled service all within my limited time frame of 2 hours. Fast, friendly service with no surprise charges. More