Gates Toyota

Routine service Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting f Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting for completion of service More

Quick service I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department foll I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department followed up with me multiple times to give me progress updates. More

Tired of the run around from other dealers. I was given the run around at another dealership, poor Drew was warned before I was even out of my car all of the way that I wasn't in the mood to dea I was given the run around at another dealership, poor Drew was warned before I was even out of my car all of the way that I wasn't in the mood to deal with another man who didn't want to deal with a woman. I am married but I handle the finances and I am the primary driver of the vehicle so I didn't see a reason for the other dealership to keep contacting my husband when I was the one who needed the information. Drew gave me my options as far as leasing another vehicle or purchasing. He went above and beyond on a Friday evening, stayed late even to help finish the sale. Truly appreciate his customer service! More

warm, informed,fast and efficient. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. More

Very happy repeat customer! I have had excellent dealings with Gates Toyota, having bought six Toyotas from them since 1994. For the last five of these, I have fortunately worked I have had excellent dealings with Gates Toyota, having bought six Toyotas from them since 1994. For the last five of these, I have fortunately worked with Mike Fahey. He is always helpful, lots of fun to work with, and a great friend. I tend to have very individual tastes in features (eagerly seeking all the high-tech stuff) and especially in the color. No grays for this guy! Mike really went the extra distance to get me a special order car that was *exactly* what I wanted! Gates's service department is also terrific! I have had all my service done there since I got my 2015 Avalon hybrid, and will certainly do the same with my new 2019 Avalon hybrid (Limited). They take great care of me as a customer! More

70,000 Mile Service The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was tol The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was told that one difference was that a tech would look at it. My car was pulled into the oil change area which expedited the process but seemed to contradict what I was told on the phone as it did not appear that a regular mechanic looked at the vehicle. Also, the brochure mailed out stated the car would be washed with the but it was not. However, the basic service seems to have been completed correctly which is the most important aspect. I will continue to use Gates Service. More

Quick Job We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! More

new truck purchase experience The sales representative, Mike Fahey, was great! His straight forward accommodating approach was very welcome. He made the experience very positive, b The sales representative, Mike Fahey, was great! His straight forward accommodating approach was very welcome. He made the experience very positive, being readily available in person and by phone. He answered all my questions and met all my needs with competency and in a satisfying manner, providing me with the best deal in my comparison search. Will recommend you guys when opportunity arises. More

Gates visit Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and truck Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and trucks. More

Great all around Service From the moment I chose my new Toyota and drove away all was great. Highly recommend Gates Toyota.Missy had great knowledge of my car and explained i From the moment I chose my new Toyota and drove away all was great. Highly recommend Gates Toyota.Missy had great knowledge of my car and explained it clearly. More