Gates Toyota

Too much turnover. I have multiple vehicles and I use the oil change services. Visits in 2019 I have experienced new personnel at both the reception desk and in the oil I have multiple vehicles and I use the oil change services. Visits in 2019 I have experienced new personnel at both the reception desk and in the oil changing bays have changed. Not just once but multiple times? These changes are even more problematic when my wife is the one bringing our vehicle in. She has less mechanical knowledge and can not look for or ask why service is done or not done.. As a result I will no longer ask my wife to take our vehicles in. Gates Service has really decline! More

Prompt and efficient! Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. More

115 pm I brought my car in for service and while in there I had a question for Scott who got the answer and talked with Mike and am always in contact with T I brought my car in for service and while in there I had a question for Scott who got the answer and talked with Mike and am always in contact with TrentGreat people great place great service More

Everyone was great to work with on the new lease. The facility is located only minutes from my office, which really helps. To set up lease only had to make a phone call to Mike and he took care of ev The facility is located only minutes from my office, which really helps. To set up lease only had to make a phone call to Mike and he took care of everything. They even sync'd both of my phones, and one was a flip phone. Thanks !!!! More

Excellent service The reps were pleasant & timely. One of the men drove me over to the WalMart next door so I could get some shopping done while waiting the hour for m The reps were pleasant & timely. One of the men drove me over to the WalMart next door so I could get some shopping done while waiting the hour for my oil change/complimentary 6 mo. service call. Then picked me up when I called to check if my car was ready! More

excellent vary perfesional they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right More

Great experience! I drove 90mes from Illinois to sell my Toyota Tundra. Felt welcommed when arrived. Staff was relly nice to me starting eith sales person Drew and fina I drove 90mes from Illinois to sell my Toyota Tundra. Felt welcommed when arrived. Staff was relly nice to me starting eith sales person Drew and finance guy, forget the name. Was contacted by Sarah initially through the KBB, she politetly asked how much i would get for the Truck, and agree to give me the price. More

Incomplete service Your people don’t bother to read or check e-mails. After I made my appointment, I e-mailed Gates to add to my service requests. I got back an e-mail s Your people don’t bother to read or check e-mails. After I made my appointment, I e-mailed Gates to add to my service requests. I got back an e-mail saying you would let me know about my free football!?! Then, I dropped my van off on Sunday night and clearly wrote on the envelope, “Fix recall issues, do synthetic oil change, fix tire pressures.” They had all day Monday to work on the Sienna but when I picked it up the oil was not changed and the tires still need adjustment. More

Purchased 2020 RAV4 Missy has been so helpful as we went through the overwhelming process of purchasing our brand new RAV4. She helped us find the vehicle that fit our ne Missy has been so helpful as we went through the overwhelming process of purchasing our brand new RAV4. She helped us find the vehicle that fit our needs in retirement. She went above and beyond a 5 star rating!!! More

Errors made I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotat I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotated. Never got the oil change. Wondered why the low overall cost till I got home. On way home, low tire pressure gage went off. I knew they forgot to adjust tire pressure and confirmed it once I got home. Front tires needed air and back tires needed adjusted. They failed to check pressure and document on bill. This is the 1st time of happening. I called them on the pressure issue. Since my car is low mileage, I will get the oil change later on. Just couldn't believe this happened. I live about 45 min. south so it is not a quick trip. More