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Gates Toyota
South Bend, IN
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
July 22, 2020
Quality control is not good. I brought the car in because the engine was running rough. They did a diagnostic and said and ignition coil number 1. had to be replace. However, the I brought the car in because the engine was running rough. They did a diagnostic and said and ignition coil number 1. had to be replace. However, the mechanic replaced #6 instead. I think they need better quality control. More
by MARK.HERRO
Verified CustomerEmployees Worked With
Mike (don't know last name) in service.
July 21, 2020
Transmission flush They did not try to pick my pocket with a "Front Differential Oil Change" as recommended by Toyota ! Good for Gates ! They NEED COFFEE in the waiting They did not try to pick my pocket with a "Front Differential Oil Change" as recommended by Toyota ! Good for Gates ! They NEED COFFEE in the waiting area !! I Don't care what the city says ! I need Coffee !!!!! More
by JA Wells
Employees Worked With
Michael Ferrara
July 21, 2020
xxxxx My experience at gate toyota has always been great. From the moment I walk into the showroom looking for Mike Fahey to the time I leave with a new ca My experience at gate toyota has always been great. From the moment I walk into the showroom looking for Mike Fahey to the time I leave with a new car, from the time i bring my vehicle in for service to the time I leave. Everyone has always been kind, friendly, and helpful. I have bought numerous vehicles from this dealership - and will continue to do so from the above mentioned reasons and the products they sell / service are superior. Thanks again. More
by RKAZMIER
Employees Worked With
Mike Fahey
July 21, 2020
Professional Service with a nice waiting area My experiences have been good so far with the Gates Service department. Each person I have spoken with has been professional. They recommend prevent My experiences have been good so far with the Gates Service department. Each person I have spoken with has been professional. They recommend preventative items based off of the Camry specifications. And, there is a nice waiting area, which I can either work on my laptop or just enjoy whatever is on TV (or both). More
by THOMAS_D_RHODES
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
July 20, 2020
Excellent service Always excellent service. Good communication. Staff friendly and helpful. I wait at the dealership while in for service. Plenty of time to observe the Always excellent service. Good communication. Staff friendly and helpful. I wait at the dealership while in for service. Plenty of time to observe the goings-on. Always to the same consistent interactions on the part of service personnel. More
by Bob
Employees Worked With
Mike Fahey, Brian Gardner, Stephen Mackin
July 18, 2020
oil change the oil change was backed up with cars so the attendant moved my car to the service area so I did not have to wait long the oil change was backed up with cars so the attendant moved my car to the service area so I did not have to wait long More
by MWEISSER
Employees Worked With
don't know her name
July 16, 2020
Satisfactory service, friendly employees, confident service. They always let us know if anything needs to be replaced. They always do a though and great job. service. They always let us know if anything needs to be replaced. They always do a though and great job. More
by KACZARKOWSKI
Employees Worked With
Samantha Six, Brian Gardner, Stephen Mackin, Michael Ferrara
July 16, 2020
Fast, polite, honest, and thorough - consistently. Gates Toyota crew delivers good service every time. They explain things well, and I never wonder if I'm being buffaloed because I'm a woman. That's wh Gates Toyota crew delivers good service every time. They explain things well, and I never wonder if I'm being buffaloed because I'm a woman. That's why I keep going back. More
by MOLLMOON
Employees Worked With
Brian Gardner
July 16, 2020
Great appointment They were very fast at getting my car serviced. They ave always done a good job for me. This is my second Toyota. Love my Highlander. They were very fast at getting my car serviced. They ave always done a good job for me. This is my second Toyota. Love my Highlander. More
by PMLCABLE
Employees Worked With
Stephen Mackin
July 16, 2020
Nice friendly staff. Very helpful in finding the right vehicle for our unique lifestyle. Financing was quick and easy and they were willing to work with us. This was our 5th car from them. Will be back vehicle for our unique lifestyle. Financing was quick and easy and they were willing to work with us. This was our 5th car from them. Will be back. More
by NWLANE2
Employees Worked With
Steve Miller, Mike Fahey, Landon Wiegand, Brian Gardner
