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Gates Toyota
South Bend, IN
794 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to us from all over Indiana including Mishawaka, Elkhart, Goshen, La Porte, Michigan City, Bristol, Plymouth, and we even have a lot of customers who come all the way from Benton Harbor, Kalamazoo, and Niles, Michigan.
In addition to our huge selection of new Toyota vehicles, we also have an impressive selection of used vehicles that are sure to impress. Come to Gates Toyota, and you will have all the vehicle options that you could ever need. If you already own a Toyota, then you need to come here for the spectacular service that your vehicle has been wanting. We will get you the oil change that you want, and the major engine repair that you need. If you are in Michiana and you are interested in the Toyota brand, then you need to come and see us at Gates Toyota in South Bend, IN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 794 reviews
August 01, 2020
Great experience overall! Everyone that I dealt with was great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! More
by MELISSA.MCNEILL
Verified CustomerEmployees Worked With
Other Employees :
Paris Dickinson
July 31, 2020
Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More
by KIRBSERV
July 31, 2020
Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got me a car for the day. The service was done in the time frame they said it will be done. I love Gates. More
by FRYFRY
Employees Worked With
July 30, 2020
Great timing and great customer service. I left my vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints a vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints at all. More
by VILISIAJ
Employees Worked With
July 28, 2020
customer service was not too great The customer service was not good at all. No one was friendly nor helpful. I had a lot better experience at the Milpitas, California Toyota service/ d The customer service was not good at all. No one was friendly nor helpful. I had a lot better experience at the Milpitas, California Toyota service/ dealer shop. They were always super professional, friendly, and just wonderful. Even at this location on W Ireland RD in South Bend, I did have a better experience when I got my oil change done in 2018. I also purchased my current vehicle there too. the sales person was so great at that time (3 years ago). I don't really know what have changed at this location since then, but I'm going to have to find a different service location near me. It's definitely not worth the drive from across the town anymore. More
by MIYUKI_TABATA61
Employees Worked With
Cannot remember who they were
July 27, 2020
Gates put me in a truck I love, without pressuring me into a sale. They simply gave me some options and prices and were fine giving me time to decide on a vehicle. I dealt with Trent Jackson and he did a into a sale. They simply gave me some options and prices and were fine giving me time to decide on a vehicle. I dealt with Trent Jackson and he did a great job finding the right truck for me. More
by trevorlmartin85
July 24, 2020
Great Service We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later tha We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later that day the vehicle was ready to go! More
by HM
Employees Worked With
Samantha Six
July 23, 2020
For once I had a good experience at a car lot. I did not feel pressured or rushed into making a quick decision. Brandon Nance was awesome! I told him what I wanted and how much I could afford and he made it feel pressured or rushed into making a quick decision. Brandon Nance was awesome! I told him what I wanted and how much I could afford and he made it happen. I was very pleased with my visit and purchase. Thanks Gates! More
by BriaC
Employees Worked With
Brandon Nance
July 23, 2020
Professional and Fair In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they s In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they should give me a free hat as a joke, but at this point I should probably just buy one because I haven't felt like they were trying to upsell me on repairs I didn't need. They've maintained my vehicle well ever since the I bought it new from a dealership in a different nearby city. No complaints . The couple times I did feel like there was something slightly hinky they made it right on the next service visit. More
by MATHONNAPKINS
Employees Worked With
Jarod Downs
July 22, 2020
We tried several weeks and several dealerships to locate the car we wanted. Gates found it in the first day. Robert our salesman was great to work with. He was very honest and responsive and had stayed in t the car we wanted. Gates found it in the first day. Robert our salesman was great to work with. He was very honest and responsive and had stayed in touch throughout the process! More
by KBOESTER1
