Gates Toyota

We had a great experience at this dealership. We had made contact and they followed through. Midstream we asked about a different model and they had it ready for us to test drive when we arrived. contact and they followed through. Midstream we asked about a different model and they had it ready for us to test drive when we arrived. More

Great service experience Brian was friendly and courteous and helped me use coupons on my phone to bring down the service charges for my yearly check up. Thank you. Brian was friendly and courteous and helped me use coupons on my phone to bring down the service charges for my yearly check up. Thank you. More

Knowledgeable sales and very efficient I put 4 stars instead of 5 because of poor masking by the staff. I dropped a folder off following my purchase and the receptionist wasn't wearing her I put 4 stars instead of 5 because of poor masking by the staff. I dropped a folder off following my purchase and the receptionist wasn't wearing her mask. I asked her to put it on before I approached and she claimed she couldn't hear me (there IS oppressive music playing all the time) and motioned me to come closer. No way! I placed the folder on the far edge of the counter and cleared out. I made special arrangements to meet with a salesperson who would observe masking requirements before the purchase and he was nice about it. But, frankly, I shouldn't have to go the extra mile to get workers to do the right thing. There were salespeople all over the property, inside and out without masks. I have a long history of good purchases and excellent service experiences. Otherwise, I would drop the business like a hot potato. More

Excellent Service Department My Maintenance Visit was pleasant and the wait time was very close to what the Service Dept estimated it would be. I was pleased that all the employee My Maintenance Visit was pleasant and the wait time was very close to what the Service Dept estimated it would be. I was pleased that all the employees that I saw were in face coverings or shields, which made the visit a lot more safe feeling. I am always grateful for this dealership, as I am always treated with respect and they keep you up on what they need to do and, keep me informed as they are doing it. More

Everyone one is friendly and knowledge when asked questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recomme questions. If something needs replaced they show you the product the recommended to be replaced. The waiting area is comfortable and quiet. I recommend them to everyone. More

Friendly and infomative. I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new t I asked to have the brakes checked out because of a noise and asked them to do a oil change while it was in there. Plus i needed a quote on some new tires and they gave me a quote on three different kinds of tire and i appreciate that. They also had a few other items that may need to be looked at as well. More

Gates treats me like family they do the best for my car. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. They tell me what I need An answer on my questions . I would not want to take my car anywhere else. More

Great experience overall! Everyone that I dealt with was great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! great!Mercedes was not only professional, but added fun to the experience! Thank you all so much! More

Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got me a car for the day. The service was done in the time frame they said it will be done. I love Gates. More