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Gates Toyota
South Bend, IN
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
September 03, 2020
Came in for 45,000 mile service and recall correction. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. More
by KONIECZNY
Verified CustomerEmployees Worked With
Michael Ferrara
September 03, 2020
Very friendly and helpful. My salesman Jeff bent over backwards to get me the truck I wanted. The sales department was very professional the experience was great. backwards to get me the truck I wanted. The sales department was very professional the experience was great. More
by jjak57
Employees Worked With
Jeff Miller, Jason Westafer
August 31, 2020
Service department seems very good as they always fix my problems & take care of my vehicles quickly & accurately. Also, oil change Department is very good problems & take care of my vehicles quickly & accurately. Also, oil change Department is very good More
by DALEisol
Employees Worked With
Don’t know name
August 31, 2020
The service was excellent. Routine 10k mile service. Promptly put car into service and kept me updated throughout, including any issues found. Very professional and will be going back for future servi Promptly put car into service and kept me updated throughout, including any issues found. Very professional and will be going back for future service needs. More
by Car Guy B
Employees Worked With
Brian Gardner, Stephen Mackin
August 28, 2020
MY EXPERIANCE WITH GATES TOYOTA HAS BEEN VERY GOOD SO FAR . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! More
by daveplane
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
August 27, 2020
We live in California and allowed our daughter to have a car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was fin car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was finished there this past July, we needed to drive the car up to South Bend. I tried to get the required and necessary airbag recall work done in MO before the drive but several different dealers in MO either did not want to do the work or did not have the parts available to do it. We had to take the car up to South Bend in a potentially dangerous condition. We were able to get an appointment for the recall work with no problem and Gates was able to accommodate us when we arrived early but my husband felt we were treated a bit dismissively because of the work being done (non-revenue). More
by California Corolla
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
August 26, 2020
I find the service department is very professional and polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older la polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older lady. She could use the lessons in using the phone in a polite manner. More
by DEBBIENIEDBALSKI
Employees Worked With
Stephen Mackin
August 24, 2020
We are happy to have you as a resource and you help keep our very old Toyotas running. Thank you. The after-hours drop box is confusing. No envelopes and no slot, despite the directions indicating both ar our very old Toyotas running. Thank you. The after-hours drop box is confusing. No envelopes and no slot, despite the directions indicating both are available. Thankfully, someone inside saw me struggling to figure this out, brought me an envelope, and pointed out the slot in the garage door behind me and to the left. I recommend you update the instructions in the dropbox and keep it stocked with envelopes. When it comes to car repair, we are happy to pay a fair price for honesty and competence. So far, we feel we have received that from you, even though repairs recently have been in the thousands. Thanks again. More
by John
Employees Worked With
Samantha
August 24, 2020
Gates is a part of our family. Every member of my family has a Toyota from Gates and we all get them serviced there. I even live in Chicago and still do the vast majority of car work done here whenever we c has a Toyota from Gates and we all get them serviced there. I even live in Chicago and still do the vast majority of car work done here whenever we come visit. Great service and great prices (compared to Chicago). More
by Jesse R.
Employees Worked With
Brian Gardner, Michael Ferrara
August 24, 2020
Extremely professional and friendly. Gates Toyota is the best car dealership in town. I have been buying cars from them since I arrived in South Bend. They take care of all the needs of their clients. best car dealership in town. I have been buying cars from them since I arrived in South Bend. They take care of all the needs of their clients. More
by MOLIVERA
Employees Worked With
Mike Fahey, Trent Jackson
