Gates Toyota

Vehicle service was fine. I had sent email prior with no response asking about virus protection procedures. My service writer (young man) had mask on. Writer next to him did not and never put it on while response asking about virus protection procedures. My service writer (young man) had mask on. Writer next to him did not and never put it on while I was there observing. I also saw a showroom person with no mask on or on his person. I do admit there were no customers at that time. No signs or instructions were seen anywhere on social distancing or mask mandate. Person came into waiting area with no mask. All this dissapointed me with the ongoing virus scare. Gates Toyota needs to step up and be proactive for customer safety. More

Quick service and reasonable prices. Friendly technicians and staff always. The staff are knowledgeable and they let me know what needs to be done along the way. and staff always. The staff are knowledgeable and they let me know what needs to be done along the way. More

I found a vehicle I liked on their inventory online and emailed them asking if it was available. Sarah A emailed me and I asked her to text me just because it was easier to communicate with her that way an emailed them asking if it was available. Sarah A emailed me and I asked her to text me just because it was easier to communicate with her that way and she got back to me right away. She appointed me to Marcus who was also very quick to respond. Marcus and Sarah A. both answered my questions with no hesitation or complaints. I was able to make an appointment to look at the vehicle and was able to take it home the same day. After looking at the vehicle and going over some information with Marcus, he sent us to Jason for finances. Jason explained everything to my dad and I and was also helpful in answering our questions. The process was very quick and Gates Toyota made financing a car for the first time a quick and easy experience for me! More

Gates is always there for us when we need them. We have a Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor d Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor day they did need parts so this time we waited for the part. A+ for trying! More

Service was excellent. I went to another Toyota dealer in the area had made appt they had nor record...i headed to Gates. Dependable always! in the area had made appt they had nor record...i headed to Gates. Dependable always! More

Easy to make the appointment. The appointment lasted as long as I expected. The service adviser, Brian Gardner, was very friendly and explained everything that was done to my car. long as I expected. The service adviser, Brian Gardner, was very friendly and explained everything that was done to my car. More

I am pleasantly surprised from my recent leasing experience with Gates Toyota. It is due to their efficient salesmanship, deft management, and prompt delivery, I am driving a Toyota RAV4 Hybrid – mu experience with Gates Toyota. It is due to their efficient salesmanship, deft management, and prompt delivery, I am driving a Toyota RAV4 Hybrid – much to my satisfaction. I liked how Sarah Angelillo welcomed me on arrival and set me up with Jimmie Huffman, who really worked hard to get me what I needed. Despite initial confusion, which is when Scott Blackford came into the picture, the management came to be extremely accommodative to my demands. A word of thank also to Ryan and Landon for seeing me through the financing process. Overall, great leasing experience, and once again, thank you Jimmie for being on top of everything! More