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Gates Toyota
South Bend, IN
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
September 12, 2020
I found a vehicle I liked on their inventory online and emailed them asking if it was available. Sarah A emailed me and I asked her to text me just because it was easier to communicate with her that way an emailed them asking if it was available. Sarah A emailed me and I asked her to text me just because it was easier to communicate with her that way and she got back to me right away. She appointed me to Marcus who was also very quick to respond. Marcus and Sarah A. both answered my questions with no hesitation or complaints. I was able to make an appointment to look at the vehicle and was able to take it home the same day. After looking at the vehicle and going over some information with Marcus, he sent us to Jason for finances. Jason explained everything to my dad and I and was also helpful in answering our questions. The process was very quick and Gates Toyota made financing a car for the first time a quick and easy experience for me! More
by Jessica Ortiz
Employees Worked With
Sarah Angelillo, Marcus Turner, Jason Westafer
September 11, 2020
Gates is always there for us when we need them. We have a Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor d Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor day they did need parts so this time we waited for the part. A+ for trying! More
by SUSAN27
Verified CustomerEmployees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
September 10, 2020
Easy to make the appointment. The appointment lasted as long as I expected. The service adviser, Brian Gardner, was very friendly and explained everything that was done to my car. long as I expected. The service adviser, Brian Gardner, was very friendly and explained everything that was done to my car. More
by DAVID.REMLEY
Employees Worked With
Brian Gardner
September 09, 2020
I am pleasantly surprised from my recent leasing experience with Gates Toyota. It is due to their efficient salesmanship, deft management, and prompt delivery, I am driving a Toyota RAV4 Hybrid – mu experience with Gates Toyota. It is due to their efficient salesmanship, deft management, and prompt delivery, I am driving a Toyota RAV4 Hybrid – much to my satisfaction. I liked how Sarah Angelillo welcomed me on arrival and set me up with Jimmie Huffman, who really worked hard to get me what I needed. Despite initial confusion, which is when Scott Blackford came into the picture, the management came to be extremely accommodative to my demands. A word of thank also to Ryan and Landon for seeing me through the financing process. Overall, great leasing experience, and once again, thank you Jimmie for being on top of everything! More
by HMK
Employees Worked With
Scott Blackford, Ryan Burdue, Landon Wiegand
September 09, 2020
Service was excellent. I went to another Toyota dealer in the area had made appt they had nor record...i headed to Gates. Dependable always! in the area had made appt they had nor record...i headed to Gates. Dependable always! More
by JUMPLEBY
Employees Worked With
she was in the oil change area
September 08, 2020
I was able to make my appointment online which made it so convenient. The staff is Friendly and knowledgeable. They made my appointment very nice. Wait time was sooner than later. Thank you! convenient. The staff is Friendly and knowledgeable. They made my appointment very nice. Wait time was sooner than later. Thank you! More
by NASCARGIRL0406
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
September 04, 2020
Very good service as always. Service technicians were quick and responsive.Oil change done as expected. All fluids and other items checked as appropriate. Thanks. quick and responsive.Oil change done as expected. All fluids and other items checked as appropriate. Thanks. More
by RFOXYLOXY
Employees Worked With
Brian Gardner
September 03, 2020
Wife went in for a test drive, walked out with an unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to this dealership. They conned her by telling her they needed her drivers license for insurance then “sized her up” to see what she could afford while she was out. They probably get away with this a lot but I get notified every time my credit takes a hit. I don’t know which finance manager did this so I marked them all as responsible. My wife has been talking with Brien Winston of the mgmt. team and while she feels he is definitely doing his best to make this right, it appears there are too many other obstacles he has to overcome to fix this at no fault of his own. More
by Amm0622
Employees Worked With
Brien Winston, Ryan Burdue, Paris Dickinson, Landon Wiegand, Jason Westafer
September 03, 2020
A returning customer for the excellent service I have always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve More
by DMCOMBES
Employees Worked With
Jason Westafer
September 03, 2020
Prompt efficient service I don’t like twenty fiveeword Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you t Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you thank the service and I hope you can see the doctor today and I have a dentist eeeeeeerer More
by STACY47
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
