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Gates Toyota

South Bend, IN

3.2
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 792 reviews

November 02, 2020

Gates got us in for emergency service on both of our Toyota vehicles on a Saturday morning with no hesitation. Great customer service and friendly folks.. More

by BLAMIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
November 02, 2020

I appreciate Gates and the service department....thank I appreciate Gates and the service department....thank you. I also appreciated Keith and the shuttle service while the car was being serviced. Than More

by NEDBEMENDERFER
Recommend Dealer
No
Employees Worked With
Stephen Mackin
November 02, 2020

I was horrified when they allowed a customer into the waiting area without a mask. She proceeded to use a desk and also used the restroom. I would caution anyone going there. More

by MARTINJBICKEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
October 26, 2020

Stephen always takes great care of me! Any time I have an issue, he is the first person I call. Very knowledgeable and professional. Thanks! More

by kdboy1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
October 26, 2020

Great service, as always! In and out in under an hour, while having the tech check a few extra items for me. Quality at its finest! More

by JOHN.J.GULANICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
October 23, 2020

Excellent as always! Brian Gardner is the best service adviser there. This service department is excellent in every respect. I will not take my Highlander anywhere else. More

by HUSS4746
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
October 23, 2020

They had never met me, I bought my first new car over the phone without seeing it and they made it easy and smooth. I met them when I picked up the car, service and sales has been great. More

by DENNIS.KEISER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
October 22, 2020

My service team was awesome! Got excellent service, professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally. More

by JANHILE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Blackford, Brien Winston, Steve Miller, Brad Stump, Brian Gardner, Stephen Mackin, Michael Ferrara
October 21, 2020

Great Customer Service and Support; Very Helpful Every Step of The Way. Brandon was very attentive to my needs. * Helped me find exactly what we were looking for. More

by codycalle2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Nance
October 21, 2020

I was greeted immediately, checked in, and went to the waiting room where I was updated promptly on the problem I was having, the solution, and the cost. The waiting room is clean, people social distanced More

by RAK48KRA
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
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