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Gates Toyota

South Bend, IN

3.3
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 792 reviews

December 24, 2020

They always want to sell you extra stuff. We said, “we just need the routine service for 50k miles” and they kept wanting to add a bunch of extraneous stuff, even though we told them we were on a time cru More

by PGUENTERT60681
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
December 22, 2020

My appointment was promptly honored. The service center provided video clips of the actual services and findings. It was informative. The service was completed faster than expected. More

by CHUJEWEL1
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
December 18, 2020

Have always had great service here. They caught the fact my tires were in need of replacement and took very good care of me. Always friendly and efficient. Thanks guys! More

by EVANATA15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
December 17, 2020

They were great. They did my normal service, but also found a weak battery and replaced it under warranty. They took care of my leaking heat pump under warranty as well. Got everything done in just a f More

by CAREYTREESH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Ziegert, Brian Gardner, Stephen Mackin, Michael Ferrara
December 17, 2020

Pleased to find a vehicle that met a majority of my wishes and to complete the purchase expediently. Everyone I delt with was very friendly. More

by FAMINT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller, Trent Jackson, Landon Wiegand
December 16, 2020

Every time I come in to get work done on my Sleigh I’m taken care of and I know everything will be great Thanks More

by SANTA-GARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
December 14, 2020

It's always easy to schedule a maintenance service with Gates! I also really appreciated that the staff knew when my ToyotaCare was ending and upgraded me to the more expensive 20,000 mile service (even th More

by SYDNEY.EZELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
December 11, 2020

I had a great experience trading in my colorado for brand new tacoma. Brandon my salesman, found the truck I wanted and was very knowledgeable. Visited in the morning and picked it up that evening. Financ More

by BERTA_RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sasha Pask, Landon Wiegand, Brandon Nance
December 10, 2020

Easy to schedule online and the service department was prompt and efficient. I loved the video review and text updates. Very thorough and helpful to understand what was found and the recommended work. More

by Car Guy B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara
December 09, 2020

I was extremely overcharged I checked with several neighboring auto service center and found that I was overcharged $200. Very upseting and disappointing I will not be doing service here again. More

by CHARANRICHARDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Ferrara
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