Gates Chevy World

The dealership sales experience was comfortable, not pushy. It felt like the team was working to get me what I wanted and not just get a sale. Even after the vehicle arrived and was found to be lacking pushy. It felt like the team was working to get me what I wanted and not just get a sale. Even after the vehicle arrived and was found to be lacking some of the items I had ordered (The order they placed was correct, but what was received was missing items from the order). They began working on correcting the issues immediately. Financing took some time to work through, but again everything was geared towards my satisfaction with the purchase. Everything was open for questioning and review throughout the process. My family and I were all treated as valued customers and were updated regularly during the wait. Chad was as genuinely excited for me getting my vehicle as my family was. I will be back for maintenance and another vehicle when I need one. Keep smiling and being happy and excited about the product you sell and people feel that and seek that out. Standing behind the product gives the sense of safety and security that everyone needs with a major purchase. Thank you all! More

I had an appointment for an oil change and noticed my car sat in line 30 to 40 minutes before it was sent over to the service area. When the car was ready, i asked how setting up an appointment helps. He s sat in line 30 to 40 minutes before it was sent over to the service area. When the car was ready, i asked how setting up an appointment helps. He said it doesn't, the cars with appointments stay in the same line as the cars that pull in without an appointment. He said they have to get that straightened out. With an appointment I did not expect an oil change to take 85 minutes. More

I took one of my trucks in for an airbag recall. Everyone in the service department was ok. I'd been thinking about selling this vehicle, so I sat down with Glen Walton to talk about if they'd be Everyone in the service department was ok. I'd been thinking about selling this vehicle, so I sat down with Glen Walton to talk about if they'd be interested in purchasing the truck. It is because of Glen that I will never set foot on a Gates' lot ever again. He told me that I was wasting his time because I wouldn't agree to sell the vehicle to them BEFORE they offered me a price. How can I do that when the terms of the sale haven't been agreed upon? Very hard sell. Very confusingly hostile. I don't understand why anyone would want to treat a customer like this but since that time whenever someone mentions buying a car or asks about car lots I make sure to tell them that they should definitely avoid Gates because they're the worst. Also, it's pretty trivial compared to everything else, but: Glen said if I sold them the vehicle he would have a check for me in 7 to 10 days (and didn't pass up on the opportunity to respond in a dismissive and offensive manner when I expressed my thought that this time frame seemed a bit long). The dealership I did sell the truck to had a check ready for me the very next day. Gates is the worst. More

SERVICES BEWARE! ! YOU HAVE BEEN WARNED!! Zero accountability here!! Gates cracked my dash, and put the wrong oil in my truck. I paid $5000 for services, $2500 I now h ! YOU HAVE BEEN WARNED!! Zero accountability here!! Gates cracked my dash, and put the wrong oil in my truck. I paid $5000 for services, $2500 I now have to question if they were actually necessary. A liar lies about everything, not just some things!!! I sent pictures showing the dash wasn’t cracked. Everybody there denies it happened. But the dash wasn’t cracked until they talked me in to an airbag recall on the passenger side where the cracks now at, and when I got the truck back, I immediately noticed it and called them, and the lies begin. Right from the service managers mouth all the dashboards crack there! Well, mine wasn’t cracked and I’ve got pictures and several people when I bought the truck to attest that the dashboard was not cracked at all. We actually had remarked that it was in such a great condition. I had went in there for a couple fluid changes and flushes on the four-wheel drive, then they called me on the phone and everything‘s leaking underneath the truck, but not one drop of oil or any fluid was ever on my driveway, and we were under the truck and never seen any oil and there’s no oil on the frame at all yet still even after getting it back. But they called me and told me every hose underneath it was leaking and that needed to be replaced. Now I’m left to wondering if that was just lies as well. Liars lie about everything. I bought several vehicles from this place and serviced a lot of vehicles. Even had vehicles repaired at collision there and I’ve always had great service. It’s a shame that this is the reason that they’re going to choose for me not to come back for anything ever again. I even had to pay to have the oil re-changed after they changed it with the wrong oil and clearly marked it on the paperwork that it was the wrong oil, the motor now has a knock in it from the wrong oil but you can’t discuss that with them either because they just deny everything!!! More

I worked with Julio and he was amazing. I have never had such a great experience buying a car. Kevin was amazing as well and worked quickly to get me out the door and on the road in my new I have never had such a great experience buying a car. Kevin was amazing as well and worked quickly to get me out the door and on the road in my new car! More

If I could put in negative stars, I would. Financing department is INCOMPETENT! Avoid this place. Financing department is INCOMPETENT! Avoid this place. More

If you are looking for a sales consultant who will walk you all the in and outs of buying a car, then you have to look for Mr. JULIO PEREZ! Yes, we mean the most accommodating, full of energy, enthusiastic you all the in and outs of buying a car, then you have to look for Mr. JULIO PEREZ! Yes, we mean the most accommodating, full of energy, enthusiastic and always willing to help you with any questions you have in mind. That is Mr. JULIO PEREZ. He has been our sales consultant every time we are buying a car and we always end up, happy and satisfied!We bought two cars with Mr. JULIO PEREZ helping us. Next time you come to buy a car in GATES CHEVY WORLD MISHAWAKA, make sure you got MR. JULIO PEREZ! Muy Bien Senor JULIO PEREZ! You are doing an EXCELLENT JOB! You got 10+ stars for an awesome job!GATES CHEVY WORLD, hire more people like Mr. JULIO PEREZ!!! He is an EXCELLENT member of your Team! More

MR. GREG WOLFE is the MAN! We are very satisfied and happy with the EXCELLENT AND EFFICIENT ASSISTANCE of Mr. GREG WOLFE! He is well-informed, an EXPERT in his field and always wear a SMILE :) Gates Ch happy with the EXCELLENT AND EFFICIENT ASSISTANCE of Mr. GREG WOLFE! He is well-informed, an EXPERT in his field and always wear a SMILE :) Gates Chevy World is very lucky to have YOU in their team! Gates Chevy World, you need more people like Mr. GREG WOLFE! You deserved to be awarded again the MARK OF EXCELLENCE!!! IF WE can, we will surely give you 10 stars or more and 100.100% RATING OF EXCELLENCE! KUDOS to your Sir, Mr. GREG WOLFE!!! YOU EARNED THIS!!!WE STRONGLY RECOMMEND YOU to look for MR. GREG WOLFE when you visit Gates Chevy World in Mishawaka when you are planning of buying cars! HE is the BEST!!! YOU WILL NOT REGRET IT! YOU WILL GO HOME WITH A SMILE IN YOUR FACE! :) More

Thank you Marshall Crawford at Gates in Mishawaka! I am so beyond grateful to Marshall and the Gates team for helping me drive home in a beautiful Chevy Silverado in a time of great need and uncertain I am so beyond grateful to Marshall and the Gates team for helping me drive home in a beautiful Chevy Silverado in a time of great need and uncertainty. He went above and beyond to make the car buying process as stress free and easy as possible and Jeffery Samoilis in the finance department went to bat for me to get me the best possible rate. Not only did Marshall listen to all of my needs and match me with the perfect truck, he also genuinely cares for his customers as a person and values them very highly. I was treated with great respect and patience and I couldn’t be more happy with my new(to me) 2014 Chevy Silverado! I will definitely be back when it’s time for another vehicle! More

Mark and Erik helped me out alot. I am thankful for them for helping me out with my financials and helping me find my new car. Really great workers. for helping me out with my financials and helping me find my new car. Really great workers. More