Drew Dixon

Not an honest dealership! ! Sold us a defective vehicle. I to take it in 3 times and they still didn't figure it out. We had to get a different vehicle because of course you ca ! Sold us a defective vehicle. I to take it in 3 times and they still didn't figure it out. We had to get a different vehicle because of course you can't walk away withour another vehicle , but then was trying to add an extra $1000 dollars on top of it when it wasn't our fault for the defective one they sold us. We were also interested in another vehicle in the Granger lot, the sales guy said it had problems and that they didn't have it. I called on my own and they did have it, perfect condition ( no issues). THEY ARE ALL LIARS!!! I will not buy from them ever again......EVER! More

by ESTEFANIALUVA16 Verified Customer Verified Customer

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They are like famliy oriented & make u feels like family, very up front & trustworthy in my opinion, i wouldn't go no where else,thanks for great service! very up front & trustworthy in my opinion, i wouldn't go no where else,thanks for great service! More

by EJJSR1 Verified Customer Verified Customer

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Everyone at Gates was very help in finding a used car and then financing it . Thank you for all your help Chris . and then financing it . Thank you for all your help Chris . More

by deanosborn1 Verified Customer Verified Customer

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Teri is great! She is a pleasure to with with and is a fantastic partner. She is a pleasure to with with and is a fantastic partner. More

by aaronsheets Verified Customer Verified Customer

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The dealership is great! The fact that some people don’t listen to at first and try to con u into something you already clearly said you didn’t want is annoying and rude. Oth The fact that some people don’t listen to at first and try to con u into something you already clearly said you didn’t want is annoying and rude. Other than that things went well and we are happy thank you. More

by ASCHUBBE5 Verified Customer Verified Customer

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Best customer service I can say, Jake was phenomenal, he took care of me with no biases. The perfect Representative. took care of me with no biases. The perfect Representative. More

by PAM.GROVE Verified Customer Verified Customer

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Terri is a gem and would buy another car from her anydad She is very knowledgeable She is very knowledgeable More

by PSTRATTON4 Verified Customer Verified Customer

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Terrible place the managers are not nice people and they pick and choose who they want to help. pick and choose who they want to help. More

by Anonymous Verified Customer Verified Customer

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My family has been buying cars from Teri and Gates since I was a kid. Always a great experience. I was a kid. Always a great experience. More

by IRISHFAN1ND Verified Customer Verified Customer

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My experience with the dealership’s online sales team was disappointing. The online process didn’t save me any time—in fact, it added unnecessary back-and-forth before turning me over to the regular sales te disappointing. The online process didn’t save me any time—in fact, it added unnecessary back-and-forth before turning me over to the regular sales team anyway. I never saw an actual sticker price and was only given verbal numbers, and all negotiating was done on a blank sheet of paper, which felt unprofessional and lacking transparency. It was clear the priority was making a sale today, not earning a long-term customer. The sales team seemed unfamiliar with basic Chevrolet product features, including that the owner’s manual is available in the app. The focus was consistently on monthly payments rather than the actual price of the vehicle. Overall, the process felt rushed, opaque, and not customer-focused. More

by Andy Verified Customer Verified Customer

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