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Fox Buick GMC
Farmington Hills, MI
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,062 Reviews of Fox Buick GMC
September 30, 2021
Our experience with Tim and Sellers was top notch! Our initial internet search for a third car led us to Sellers and I’m so thankful it did! I was impressed with how attentive and genuinely busy and happy initial internet search for a third car led us to Sellers and I’m so thankful it did! I was impressed with how attentive and genuinely busy and happy the entire floor of employees seemed. Tim was a pleasure to work with. I didn’t feel pressured to buy and he thoroughly answered all of my questions. Pat delivered the car and was also extremely helpful, friendly and professional. I would drive the distance to give Sellers our business in the future! More
by ktobemiller
Employees Worked With
Artie Bryan, Tim Egan, Tom English, Jim Borthwick, Patrick Lachowicz
September 17, 2021
Little did I know In July 2021, when I first initiated the process of ordering and installing a truck cover for my new Sierra Denali it would take until September 2021, to be completed. Between wrong ord the process of ordering and installing a truck cover for my new Sierra Denali it would take until September 2021, to be completed. Between wrong orders, missing parts and the lack of transparency it unfortunately became a “comedy-of-errors”. Then Cheryl Hendricks stepped in and took ownership and leadership, minus the excuses. Thus, the job was done to my satisfaction as well as additional upgrades. She knew exactly what I wanted and her hands-on care and leadership was critical in my total satisfaction-end of story. Cheryl Hendricks knows what customer service looks like and she certainly exemplified what Seller’s should cultivate in customer service. It was “refreshing”, in our contemporary work place where passing-the-buck, customer submission and good-enough is often the mantra. More
by Hlhampton
Employees Worked With
Cheryl Hendricks , Kevin Huff
September 14, 2021
It was all about ME. Tim Egan just knows.First time It was all about ME. Tim Egan just knows. First time meeting you with no intent of buying. Just looking. ZERO pressure but you put me in vehicles fi It was all about ME. Tim Egan just knows. First time meeting you with no intent of buying. Just looking. ZERO pressure but you put me in vehicles fitting my wants not knowing my needs and you hit it out of the park. A lil side note: My hubby of 32 yrs is an Auto Broker and has always been able to put me in something nice. Covid changed that and I had to have a vehicle. THANK YOU TIM 🤗 More
by Jules
Employees Worked With
Helen Herrington in finance. Very knowledgeable,Explained things in easy terms. Very helpful as well. Awesome team work, Tim Egan, Jim Borthwick
September 11, 2021
SALES, FINANCE and INTERNET MARKETING ARE THE BEST. HOWEVER. I HAVE A COMMENT WHICH IS MORE LIKE A RECOMMENDATION FOR INTERNET MARKETING PLEASE ELIMINATE THE ANNOYING POP UP HELP SCREEN. THEY INTERRUP HOWEVER. I HAVE A COMMENT WHICH IS MORE LIKE A RECOMMENDATION FOR INTERNET MARKETING PLEASE ELIMINATE THE ANNOYING POP UP HELP SCREEN. THEY INTERRUPT SITE NAVIGATION. IT IS FRUSTRATING HAVING TO DISMISS POP UP EVERY COUPLE OF SECONDS ON EACH WEB PAGE. PLUS THEY DON'T PROVIDE ANY INFORMATION ON THE ISSUE AND IF I NEED HELP I WOULD CALL AND TALK WITH A REAL PERSON. More
by ffavors2017
Employees Worked With
Artie Bryan, Scott Korody, Michael Davis
August 18, 2021
Scott was very professional and helped a ton in getting into a vehicle i wanted. He wasn't pushy or making it seem like I HAD to take this video and needed to take it today. into a vehicle i wanted. He wasn't pushy or making it seem like I HAD to take this video and needed to take it today. More
by ZRhode
Employees Worked With
Scott Korody
August 17, 2021
Sellers has been prompt at getting my Buick and GMC vehicles in for service, even last minute. Todd Hitman has been a great resource and a helpful service advisor. All service has been excellent, excep vehicles in for service, even last minute. Todd Hitman has been a great resource and a helpful service advisor. All service has been excellent, except in one instance. Though I was not pleased about the lack of proper service during the incident in question, the dealership and I were able to come to favorable terms and they did rectify the issue. Due to this understanding, Todd's helpfulness, and otherwise great service, I will continue to do business with Sellers. More
by SingleMaltWhisky
Employees Worked With
Todd Hitsman
August 10, 2021
The staff I interacted with at this service center all seemed capable and friendly. However, they are very busy with work after the recent flooding. There was a palpable stress and I was treated like they seemed capable and friendly. However, they are very busy with work after the recent flooding. There was a palpable stress and I was treated like they didn't care about my business. They failed to communicate, and did not follow through on the actions they said they were going to take. As a result, my time and effort were not respected. I found this frustrating. More
by Detroit_Tigers19
Employees Worked With
Jimm Veucasovic
August 09, 2021
Our first experience with the dealership was very positive and non-pressure. Jon Trojan(our sales person) was very knowledgeable and helpful in every way. I would not hesitate to recommend Jon to an positive and non-pressure. Jon Trojan(our sales person) was very knowledgeable and helpful in every way. I would not hesitate to recommend Jon to anyone looking to purchase a car. More
by dfen3978
Employees Worked With
Jon Trojan
