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Fort Wayne Kia

Fort Wayne, IN

4.2
903 Reviews
Call Dealership (260) 918-8991

1112 Ave of Autos

Fort Wayne, IN

46804

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903 Reviews of Fort Wayne Kia

January 26, 2023

This was the first time I went there and felt completely unheard. Very disappointed with the service. The noise coming from my car was heard but the service manager decided against taking the time to go for More

by TOMLOY247
Recommend Dealer
No
Employees Worked With
Conrad, but that is not who my issue was with.
Report | Print
Jan 29, 2023 -

Fort Wayne Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 26, 2023

AP was wonderful to work with, he was kind, patient, and down to earth. Also very much appreciated Abid during the finance piece, such a kind, friendly man. More

by JENN.SMALLWOOD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anfernee Page, Abid Saleem
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Jan 26, 2023 -

Fort Wayne Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, Jenn, please do not hesitate to let us know. We are always happy to help!

January 25, 2023

Great Service and communication. Very friendly and patient people at the dealership. Alejandra was of great service to me. More

by Miguel Martiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Brito
Report | Print
Jan 26, 2023 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Miguel, and we look forward to working with you again.

January 25, 2023

The entire staff is always nice and very easy to work with! They aren’t pushy with upselling their recommended services and maintenance. More

by johnslone87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Buss & Chris Robinson in service. , Rob Pargeon
Report | Print
Jan 26, 2023 -

Fort Wayne Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Kia, we look forward to having you as one of our valued customers for many more years to come!

January 22, 2023

Working with Ale at Fort Wayne Kia was awesome! She made the process so smooth. The service team was also very helpful and enjoyable to work with. More

by VELEZRYLIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ale
Report | Print
Jan 23, 2023 -

Fort Wayne Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 22, 2023

when things happened unexpectedly, Mario was there for me and my son. Thank you so very much. You will never know how much it meant to us for you to stay over past time to go home and Ryan to stay till the j More

by RAISIN4CAIN69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario and Ryan
Report | Print
Jan 23, 2023 -

Fort Wayne Kia responded

Here at Fort Wayne Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 22, 2023

Nice people to buy from, would truly recommend them. Very friendly staff. Nice clean environment. More

by TDQUEST65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Schaffer, Ryan
Report | Print
Jan 23, 2023 -

Fort Wayne Kia responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

January 21, 2023

I have nothing but good things to say about this dealership. We have had an excellent experience with every encounter. More

by KRISHEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Kistler
Report | Print
Jan 22, 2023 -

Fort Wayne Kia responded

Thank you for choosing Fort Wayne Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 21, 2023

Everyone was great and everything went smoothly. Spencer and Ryan were great. Thanks for the help. More

by PATSPENCDAVIS
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Anderson, Ryan
Report | Print
Jan 22, 2023 -

Fort Wayne Kia responded

Thanks for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

January 21, 2023

Salesman good. Sales manager not efficient with price detail. Caused confusion at finance desk. Asked to add $3000 for warranty to make deal work. More

by GWHILKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Spencer Anderson Sales Dept.
Report | Print
Jan 25, 2023 -

Fort Wayne Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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