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Fort Wayne Kia

Fort Wayne, IN

4.4
900 Reviews
Call Dealership (260) 918-8991

1112 Ave of Autos

Fort Wayne, IN

46804

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900 Reviews of Fort Wayne Kia

January 20, 2023

Great service and quick repair time. The service manager kept me informed of the progress. More

by Sctndy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pargeon
Report | Print
Jan 22, 2023 -

Fort Wayne Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fort Wayne Kia.

Helpful
January 20, 2023

Really friendly staff they were very informative about what they had done well done guys More

by BRIANH110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Modugno
Report | Print
Jan 22, 2023 -

Fort Wayne Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brian, please let us know.

Helpful
January 18, 2023

1st visit for recall service. Got right in. They had a great waiting area. Outcome was good, but they left me sitting in the waiting room while my car was ready. More

by JAY.MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Jan 19, 2023 -

Fort Wayne Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fort Wayne Kia, Jay, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 17, 2023

My car was returned to me in worse condition, they refused to make it right More

by LETHAMORGAN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conrad, Bryan and Chris from the Service department
Report | Print
Jan 20, 2023 -

Fort Wayne Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Helpful
January 17, 2023

My experience at Kia was the worst I have ever had. Conrad was rude, condescending, and did not fix one of the issues with my vehicle (no code, even though I let him know what needed to be done), and t More

by TTSP76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conrad
Report | Print
Jan 17, 2023 -

Fort Wayne Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
January 16, 2023

Greta service that catered to my needs. Friendly staff that kept me well informed on my vehicles status. More

by CCOLE00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Brian
Report | Print
Jan 16, 2023 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. Greta, Chris, and, Brian work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
January 16, 2023

Everyone was polite and respectful. I had an appointment for a recall check and it went quicker than expected. More

by MNMDAD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 17, 2023 -

Fort Wayne Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
January 16, 2023

Everything was so smooth! The service people are always quick and easy to work with! They will explain things and why a service might be needed, both now and in the future. More

by laurenee18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Robinson
Report | Print
Jan 17, 2023 -

Fort Wayne Kia responded

Thanks for sharing about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

Helpful
January 14, 2023

We have bought a total of 6 Kia's from this dealership over the last 12 years. Always hate had a great experience! More

by JAMESELOWE28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Codey Lambert, Rob Pargeon
Report | Print
Jan 16, 2023 -

Fort Wayne Kia responded

James, It's great to hear that Codey and Rob were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We appreciate you being a loyal customer for 12 years! Thank you for choosing Fort Wayne Kia!

Helpful
January 14, 2023

Great service! Everyone was helpful and friendly! Thanks again for a great experience! Highly recommend! More

by NIKKIPARNIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer in Sales
Report | Print
Jan 16, 2023 -

Fort Wayne Kia responded

Nikki, Thank you for taking the time to share your feedback with us. Spencer and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
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