Fort Wayne Kia

NO service.. I brought in a '12 Sedona due to the vehicle going into "limp" mode. This is where the vehicle goes to idle regardless of current driving conditions o I brought in a '12 Sedona due to the vehicle going into "limp" mode. This is where the vehicle goes to idle regardless of current driving conditions or speed. I had this happen numerous times on I-90 and I-69 during snow storms. The first time i brought it in, they had it for a couple days so i had to rent a vehicle (they don't do loaners ...even for warranty work..or at least not for me). i get the car back, and it works fine for about a month......again, in a snow squall it goes into "limp" on 24 between the fort and Toledo. I take it to my mechanic who plugs in to diagnose the problem and notes 3 error messages...the same error messages he noted the FIRST time this happened. I take it back into Kia...they have it for a couple hours....i go back to the shop to check on it, and it's sitting outside. i assume it's done and check with service. They say there's nothing wrong (no error messages and no check engine light). I'm to leave the vehicle for them to check...apparently when they get around to it. I have to go, so take the vehicle. I go back to my mechanic who notes the same error messages as the prior 2 times. He also noted a bulletin explaining how to correct this problem...replace a given part which Kia did NOT do.....either time i had it in. Now this would be warranty work, so......maybe just no motivation to fix it......i don't know, but will NOT be back. This was the poorest example of customer service i've seen in a LONG time!! I will recommend our company do NOT buy any more Kia's for the fleet. More

I turned in my leased car last month and when I did they told me that I would owe nothing because they were going to buy the car for there inventory yeah the guy even said we will even see if we can get you told me that I would owe nothing because they were going to buy the car for there inventory yeah the guy even said we will even see if we can get you some money back because the car is worth way more than you owe to buy it. I was really happy then I got a BILL on the mail for 533.00 I was thinking oh ok must have just been a mistake but no sure enough after two weeks of getting the run around yep they tell me I owe really people this is how you do business. More

HORRIBLE CUSTOMER SERVICE! CAR BROKE DOWN ON DAY TWO. NO HELP FROM DEALERSHIP.!!! 25K DOWN THE DRAIN. NO LOANER CAR NO ONE WILL LOOK AT IT. NOTHING!!! HELP FROM DEALERSHIP.!!! 25K DOWN THE DRAIN. NO LOANER CAR NO ONE WILL LOOK AT IT. NOTHING!!! More