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Fort Wayne Kia

Fort Wayne, IN

4.4
902 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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902 Reviews of Fort Wayne Kia

June 13, 2021

They are the real deal Holyfield. They sold me a great car, that I took a risk driving over 3hrs to get. Them guys does great business! More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Burton, Logan Wood
Jun 13, 2021 -

Fort Wayne Kia responded

Charlie, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 13, 2021

Everybody from Sales to Finance was really nice and listened to what I was interested in. Helped me get the vehicle I wanted. I've been recommending this dealership to everyone I talk to. More

by CLAUDIAFOSS52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave , Felton Walker
Jun 13, 2021 -

Fort Wayne Kia responded

Claudia, Thank you for taking the time to share your thoughts on working with Felton, Dave, and our team. We're glad to hear we delivered such a great experience!

June 13, 2021

Very pleased with the sales person, Cody Lambert' and the vehicle is excellent! The mandatory paint protection price is too high. Glass etching theft protection for $350 is extreme a waste of money. I fel More

by JMAND11
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Codey Lambert, Andrew Burton
Jun 30, 2021 -

Fort Wayne Kia responded

Thank you for providing this feedback. It great to hear you had a positive experience working with Cody. We however never like seeing that our service didn't meet the standards customers have come to expect. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 07, 2021

Sad experience in the service department. Unfriendly staff and management. Will not be returning or purchasing another Kia vehicle. Zero customer service or people skills. More

by MBRISTOW37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept people
Jun 24, 2021 -

Fort Wayne Kia responded

Michael, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 05, 2021

Took 1 3/4 hours for oil change and rotation with an appt .. plus too expensive for regular service.. and too many people without masks More

by CINDYWILSON55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Burton
Jun 08, 2021 -

Fort Wayne Kia responded

Thank you for this feedback, Cindy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Thanks again.

June 04, 2021

Best transaction when buying a car I have had. General Manager and Mike Hayden were great listeners and willing to help find the right vehicle More

by RBOYD271
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Pargeon general manager was outstanding. He would listen and attempt to Harlow in anyway possible. , Mike Hayden
Jun 04, 2021 -

Fort Wayne Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 04, 2021

Service staff were friendly, courteous and offered complimentary shuttle service. Work was completed in promised timeline and satisfactorily. Would return for future service as needed More

by nitac8s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Service Dept
Jun 04, 2021 -

Fort Wayne Kia responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2021

they seem to be very honest people - only did and sold me what was needed. Also, they were very fast., and I like that they wash and vacuum the car. More

by BETSYEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 05, 2021 -

Fort Wayne Kia responded

Thank you so much for your review, Betsy! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fort Wayne Kia. Please don't hesitate to reach out if you need anything else!

June 04, 2021

They were very good at explaining what my car needed and why. I like being texted about my car before and after. They were very helpful! More

by WIEDAJ01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Jun 05, 2021 -

Fort Wayne Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance!

June 03, 2021

The dealership kept it's word and installed a Homelink Mirror that was not installed in the new vehicle that I purchased May 20. I guess that 23 Words is not enough. More

by BARNESCAC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayden
Jun 03, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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