Fort Wayne Kia

Jessie was awesome!!! Saw her deal with a woman who was not nice . Jessie was professional and did everything she could to help this woman. not nice . Jessie was professional and did everything she could to help this woman. More

Things have changed for the better at Fort Wayne KIA. There is an attitude that they really want to help you. Not something that was there in earlier times. There is an attitude that they really want to help you. Not something that was there in earlier times. More

Fixed something that wasn’t broke. Still need something fixed. They want me to pay again. Carfax shows nothing that they said they did. Same noise after 3 visits! fixed. They want me to pay again. Carfax shows nothing that they said they did. Same noise after 3 visits! More

Was told over the phone my recall would take about an hour. Took 2. I'm tired of having to sit and wait on recall after recall on a 2020 car. The transmission has already needed replaced, there have been hour. Took 2. I'm tired of having to sit and wait on recall after recall on a 2020 car. The transmission has already needed replaced, there have been countless software recalls. This one was for an oil piston ring and they decided it didn't need it. If my.motor blows because they didn't catch this recall that will be then end of kia service for mw More

I was in and out very quick and was quite impressed by the quality of service that also included a cleaning of my vehicle. Thank you the quality of service that also included a cleaning of my vehicle. Thank you More

This was the easiest and quickest transaction I have ever had buying a car. Fair price. Willing to look and find the vehicle that fit my expectations. had buying a car. Fair price. Willing to look and find the vehicle that fit my expectations. More

While the service was completed just under the estimated time, I did not appreciate them giving me an itemized list of additional things they wanted to do that amounted to almost $800, including $almost $70 time, I did not appreciate them giving me an itemized list of additional things they wanted to do that amounted to almost $800, including $almost $70 just to change my wiper blades! That was an outrageous amount for that simple task, and the entire list showed me all they are interested in is to get as much money as they can out of me. I was only there due to the recall, and will not return. The price of the oil change was also ridiculous. More

Craig has been incredibly helpful and accommodating on the purchase of my daughter and I's new cars. I highly recommend Craig as a sales representative. the purchase of my daughter and I's new cars. I highly recommend Craig as a sales representative. More

This is the worst Kia place I have ever been to. The service here sucks. Let me tell you about my day. Prior to getting there, I had to make an appointment for the recall on my vehicle. When I called, n service here sucks. Let me tell you about my day. Prior to getting there, I had to make an appointment for the recall on my vehicle. When I called, no one picked up the phone. Little did I know this would be the theme of my time with Kia. Finally, when I did get a hold of someone, she told me that she couldn't make me an appointment for whatever reason and she would have the recall department call me back to make an appointment. That never happened. In fact, a whole week passed and no one called me. So my husband stopped in at the Kia store and made the appointment for me. Keep in mind - this recall was potentially for an engine issue that could cause my car to EXPLODE. Finally, the day comes and I drop my Kia off at the service department. They told me it would take two hours, so I decided not to grab an Uber and go to work since I could take a few hours off. Instead, I went to the bookstore. Two hours passed. Nothing. Two and half hours passed. Nothing. I called Kia's service department and no one answered. Three hours passed. I am now stranded at an outdoor strip mall where the bookstore was, in the rain, with my boss texting me and wondering when I am going to be in to the office. FOUR HOURS PASSED and I still could not get a hold of Kia. No one called me, no one texted me, and no one answered my calls or the texts that I sent to their text line. Finally, after five hours of being stranded, wondering when they were going to call me, my husband got off of work. He drove across town to pick me up and we went to the Kia place. When I walked in, they were STILL working on my vehicle. I had been quoted two hours. We were now at five hours. I asked the people at the service department why no one had answered the phone when I called or tried to contact me when the two hour time limit had passed, and no one could give me an answer. They did, however, tell me that my vehicle was "almost done" and I needed to wait fifteen minutes for the shop to finish it. I looked at my husband and said "I'll bet you a hundred dollars we're here at least another half an hour." That was a bet I would have won had he taken it. I was there for another hour. Every once in a while I would ask what was taking so long and I would just get confused looks from the people at the service counter. Then, when they finally called me back to pick up my vehicle, IT WAS THE WRONG VEHICLE. That's right. The people at Kia started up the wrong vehicle for me and tried to give it to me. I could have jumped in that car and driven off with someone else's vehicle. The car they tried to give me wasn't even a similar color to the one I had dropped off and it was a completely different model. They literally tried to give me someone else's car. When I pointed this out to them (which, by the way, the same people trying to give me a stranger's car were there when I dropped my car off), one of the workers had the audacity to tell me I was wrong! She tried to tell me that this stranger's car was my own! It was only when another worker backed up what I was saying that she realized she had made a mistake. She then told me to wait another fifteen minutes because their systems were messed up and they couldn't find my car. I'm not joking. They lost my car on their car lot. After being told this job would take TWO HOURS, I had now been waiting on Kia to finish my car for SIX HOURS. At the six-hour mark, I finally told them that I was going to go home and that they need to call me as soon as my car is finished. As my husband and I were pulling out of the parking lot, a worker ran out to tell me they had found my car and they were pulling up with it. I was FINALLY able to get into my own vehicle and drive home. Because of the absolute incompetence of the people that work at Kia Fort Wayne, I lost an entire day of work, unpaid, was stranded in the rain for nearly six hours and got sick from it, was almost given a stranger's car, AND had my own vehicle lost by the people who were supposed to take care of it. Oh, and for all this trouble? All they did was test my vehicle. They didn't repair anything or replace anything. I endured this absolutely ridiculous day full of the dumbest people I have ever had the displeasure of meeting for a vehicle TEST. It's not even the fact that they were having "technical issues" that day. I understand technical issues. But there was ZERO communication from Kia. They refused to answer their phones - which again, is not an issue that only occurred on this day, because I had called them for weeks prior and no one picked up. They did not try to call me at any point in the day. They did not try to keep me updated as to what was going on with my car. They did not answer my text messages on their dedicated texting line. They did not do anything that a customer service agent should do. Honestly, I really, really love my Kia Soul. It's a great car. But because Kia Fort Wayne has the worst service of any dealership I have ever encountered, I will NEVER buy a Kia again. More

Sales experience was terrible, went back and forth, barely budged on pricing. Purchased vehicle and salesman said it was going to be detailed. Said it was ready and was not detailed, didn't vaccum, che barely budged on pricing. Purchased vehicle and salesman said it was going to be detailed. Said it was ready and was not detailed, didn't vaccum, cheerios on floor, did not wipe interior down. Purchased an entertainment package to be installed at Ziebart. Dealership claimed we couldn't have a loaner vehicle to drive while it was being installed. No cars on the lot? Called "Mitch" or "Craig" , can't remember which to inquire further. He took my number in case we were disconnected, sure enough, we were, think he called back? Nope. Called dealership back and left my number with the receptionist. Think he called back? Nope. Had to reschedule Ziebart. Took vehicle to rescheduled appointment for overnight installation and detailing at dealership afterwards. Well, installation didn't happen again because dealership ordered wrong package that wasn't compatible with vehicle. Was the vehicle detailed? Nope. Soooo.....bought a 40k vehicle and still does not have that new car feel a month later because they can't figure it out. Will never purchase from Fort Wayne Kia Group again. More