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Fort Wayne Kia
Fort Wayne, IN
902 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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902 Reviews of Fort Wayne Kia
July 21, 2021
Very professional, quick turn around time from appointment time to leaving the dealership, The service department was good about explaining what to expect. Would recommend for quick professional s appointment time to leaving the dealership, The service department was good about explaining what to expect. Would recommend for quick professional service. More
by SARAHWILLIAMS749
Verified CustomerEmployees Worked With
Jasmine
July 21, 2021
This visit was highly unsatisfactory. We had what we thought was a warranty issue, but could not get KIA to offer us even the slightest opportunity for resolution. Two years ago, our 2012 Sorento began thought was a warranty issue, but could not get KIA to offer us even the slightest opportunity for resolution. Two years ago, our 2012 Sorento began using oil. More than one dealer told us it would have to be fixed through a recall/class action suit. No one would give us any reasons why the oil consumption was so high. When we tried to press for a solution through the class action suit, we were told this problem did not qualify, still without defining what the "problem" actually was. Finally, the service tech manager told us for KIA to fix this problem, we would actually need the Check Oil light to be on, and the car to be knocking. We were told to bring it in right away when these two circumstances were met. Upon following this directive, we were told they needed to do a diagnostic test (for $140), but since it was a Friday and we didn't have an appointment, that would have to take place on Monday. By Wednesday of the following wee, we still hadn't heard anything. When we called to find out what was happening, and asked what the results of the diagnostic were, we were told that the dealer was waiting to hear back from KIA. No one would tell us what the results were. Finally, a couple of days later, we were told that we did not qualify for an engine replacement. Still no diagnosis. No explanation. When we finally got the dealer manager involved (who was very accommodating and helpful) we received a quote from Service for $7000 to rebuild the engine! At this point, we were told the car had a burnt valve. We tried to use the extended Warranty we had purchased through this dealer, but were told they need to tear down the engine (another $1000 quoted) to find out what the problem was, however, no guarantee that whatever the problem is would be covered. We left after paying the $140 diagnostic fee for which we received no results. We resolve never to return to KIA. More
by RITTERPATTY
Employees Worked With
Brian B,, Rob Pargeon
July 20, 2021
Tremendous service love them. Easy and quick service in completing the sale. Great Manager assistance. The finance manager excellent. Did all he could to assist us with our purchase. completing the sale. Great Manager assistance. The finance manager excellent. Did all he could to assist us with our purchase. More
by PABLEICH
Employees Worked With
Phil Snyder
July 16, 2021
Mike Hayden, my salesman was very accommodating, friendly and professional. Dave Neilands in finance also wonderful to work with. Overall my experience was satisfying and I LOVE the vehicle I'm purchasing. and professional. Dave Neilands in finance also wonderful to work with. Overall my experience was satisfying and I LOVE the vehicle I'm purchasing. More
by BPURIFOY40
Employees Worked With
Dave Nielands, Mike Hayden
July 16, 2021
I brought my 2013 KIA in for two reasons. One was to receive an oil change and tire rotation. This was done. 2. I had and still have an issue when starting up. At various times when I press start button receive an oil change and tire rotation. This was done. 2. I had and still have an issue when starting up. At various times when I press start button and have my foot on brake, my KIA won’t start. I then try again and sometimes it starts but not always! I asked that you find out why and correct the issue. You did not! I’m still having the same issue?? Why? What are you going to do to correct this issue? Thanks Chuck Wiggins More
by CHUCK.WIGGINS
Employees Worked With
Service Writer!
July 12, 2021
This was our first time at Fort Wayne Kia. We brought in our 2017 Sportage for a recall repair. It was easy in, a comfortable wait and less than 45 minutes later we were on our way. They’d even washed the c our 2017 Sportage for a recall repair. It was easy in, a comfortable wait and less than 45 minutes later we were on our way. They’d even washed the car! More
by BRADSNOW517
Employees Worked With
Service
July 07, 2021
I had an emergency repair and they were amazing about fitting me in. Friendly and informative throughout the entire process. I like the new service department. fitting me in. Friendly and informative throughout the entire process. I like the new service department. More
by PRINCESS26_4
Employees Worked With
Not sure of the names, Stephen Allsteadt, Rob Pargeon
