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Fort Wayne Kia

Fort Wayne, IN

4.4
902 Reviews

1112 Ave of Autos

Fort Wayne, IN

46804

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902 Reviews of Fort Wayne Kia

August 04, 2021

Nick and the gang at FW Kia were phenomenal. Nick took the time to find the perfect car for our son. Stayed late to make sure he could drive it off the lot that night. Thank you for a seamless experience. More

by NICKYN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nguyen
Aug 04, 2021 -

Fort Wayne Kia responded

Hello, Thanks for sharing your thoughts about your experience working with Nick here at Fort Wayne Kia. We appreciate your business and hope to see you again soon!

August 04, 2021

I am extremely pleased with the whole purchasing experience with Ft. Wayne Kia. My salesperson (Andrew K.) went above and beyond to make sure I got the car I wanted at a price I could afford. I More

by TMHORNER46987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kistler
Aug 04, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. Andrew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2021

I had a good experience at Ft. Wayne Kia purchasing a new 2022 Kia Soul EX. The car was the right color and had the right add-ons for me. I spent less than two hours on the purchase, including having Kia i More

by JOHNRAUB44
Recommend Dealer
Yes
Employees Worked With
Braeden in sales dept
Aug 04, 2021 -

Fort Wayne Kia responded

John, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your 2022 Kia Soul EX! We truly appreciate your feedback!

August 03, 2021

Excellent service, amazing communication and a surprise clean car when I picked it up! They are available via text during service and offered a loaner while they were doing service. More

by MICHELE.CREECH1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Aug 04, 2021 -

Fort Wayne Kia responded

Thank you for taking the time, Michelle, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 02, 2021

was in for just an oil change and took over hour and 30 minutes and was charged over sixty four dollars.not happy.will not go back. More

by RAYANDJOANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Pargeon
Aug 19, 2021 -

Fort Wayne Kia responded

Joann, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Thank you for your time, Joann.

July 31, 2021

On prior visit part was ordered. Was told they would call when it came in - no call. I had to call them. On same prior visit had oil change which includes topping of fluids. Did not happen - was on t of wash More

by iuphan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian and Brandon
Aug 01, 2021 -

Fort Wayne Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for missing the mark on the fluid top-off and for being unresponsive. We will share your comments with our team, and we look forward to working with you again

July 31, 2021

Service department was nice to work with the shuttle drivers are the best thank you so much for providing that service. Quick service like the car washing at the end More

by TurtleTownUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department and shuttle driver
Aug 01, 2021 -

Fort Wayne Kia responded

We appreciate your business and our team looks forward to serving you again soon!

July 27, 2021

All the awesome. What more can really be said. Recalls handled fast. No pressure tactics and a stress free visit. I was lucky or they are amazing. More

by Kris Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Allsteadt, Rob Pargeon
Jul 28, 2021 -

Fort Wayne Kia responded

Thanks, Kris, for sharing your thoughts about your experience with Fort Wayne Kia. We appreciate your business and hope to see you again soon!

July 26, 2021

No sticker when next oil change is, didn’t fill washer fluid and was over $100. Service was on Saturday and low washer fluid light came on Monday. More

by KRISTINATODD21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Burton
Aug 13, 2021 -

Fort Wayne Kia responded

Thank you, Kristina, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 22, 2021

The salesman was very knowledgeable and answered all my questions. He made buying my car a very easy experience. He was very honest and didn’t pressure me to make a decision. More

by KYAVE1117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Morris
Jul 23, 2021 -

Fort Wayne Kia responded

Here at Fort Wayne Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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