Fort Wayne Kia

My service request was completed within the estimated time and was thoroughly explained. In addition it was completed under the estimate and I found the staff to be helpful, knowledgeable and courteous. time and was thoroughly explained. In addition it was completed under the estimate and I found the staff to be helpful, knowledgeable and courteous. More

Always very kind and helpful when I have spoken to someone in person and on the phone. Glad that I get updates throughout the servicing of my car. someone in person and on the phone. Glad that I get updates throughout the servicing of my car. More

My issue with this dealership is I needed to get my car payment down instead I downgraded to a 2018 vehicle payments increased 191.00. payment down instead I downgraded to a 2018 vehicle payments increased 191.00. More

I had the car in for an oil change two weeks ago. On Sunday I noticed a puddle of oil on my garage floor. On Monday my wife took the car to the dealership and I am very grateful that that the service de Sunday I noticed a puddle of oil on my garage floor. On Monday my wife took the car to the dealership and I am very grateful that that the service department found a leaky gasket on the filter and dealt with the problem very quickly. More

The service worker, Brandon, did not look me in the eye or hardly greet me when I came to the desk to drop off my car. I tried to explain to him what needed addressed and he didn't seem to be listening. Fi or hardly greet me when I came to the desk to drop off my car. I tried to explain to him what needed addressed and he didn't seem to be listening. Finally, after holding the car for over three hours while my and my four small children waited at the mall, they hadn't fix the problem I had called them in to fix. And they didn't take the time to explain to me what I needed to do to fix it on my own. I did not feel at all like a priority customer. However, the taxi driver was very polite and pleasant. More

Had an engine replacement, and now my car feels even better than before! Very trustworthy repairs. Vehicle runs smooth and I’m happy they worked with my warranty company to cover it. better than before! Very trustworthy repairs. Vehicle runs smooth and I’m happy they worked with my warranty company to cover it. More

Bought 2 New Cars within 5 months and faced issued both times. Terrible experience. 1st Car had already dent and 200 miles on it. Second one gave check engine light after a week and engine knocking. Bigges times. Terrible experience. 1st Car had already dent and 200 miles on it. Second one gave check engine light after a week and engine knocking. Biggest issue was dealer's response. Getting car into shop wasn't the problem but they need to understand if they dont have loan vehicle available then they need to arrange something else but customers cant be left alone like this. Especially if your brand new car have issue after a week. Worst customer experience! More

We had a great experience with FW Kia. All of the team members were respectful and easy to work with. The general manager, sales team, finance guy were all exceptional. members were respectful and easy to work with. The general manager, sales team, finance guy were all exceptional. More

Super friendly, the staff was very personable and were easy to work with. Took just a couple hours of our time and we were on our way. easy to work with. Took just a couple hours of our time and we were on our way. More

I literally walked in for an oil change and walked out with a new vehicle. During the whole time while dealing with Logan, he was very professional, and never once did I feel pressured into buying anyth with a new vehicle. During the whole time while dealing with Logan, he was very professional, and never once did I feel pressured into buying anything I didn’t want. Luckily, I was able to find a vehicle that I really liked, the whole process was smooth from the start and finance worked hard to get me a really good rate. I have been going to KIA for many years now and they constantly reinforce on why I keep going back. More